End User Experience Lead

vor 2 Wochen

Fribourg, Schweiz Coba Resourcing Ltd Vollzeit

Are you an ambitious End User Experience Lead looking to join one of the largest companies in their sector? They are currently in the TOP 5 rank within their industry. The End User Experience Lead role is part of the IT Infrastructure team responsible for the liaison between the end consumers of IT services and the Infrastructure teams to deliver them.

This role will be to provide technical leadership to the End User Experience team and liaison back into the business to ensure that business users are provided with timely and relevant technologies, communication, and IT services.

Global standards for end-user computing and working closely with local business users to address their needs by delivering superior technology.

The EUE Lead provides:

- Leadership in driving continuous service and process improvements and has primary ownership of end-user experience in the office locations globally.
- Lead by example in showing a sense of urgency and ensuring work is delivered to the highest quality.
- Build relationships with internal teams that depend on EUE-owned technologies to get their work done.
- This includes the overall ownership of the technology roadmap, solutions architecture and all aspects of 2nd and 3rd line EUE support.

**Technical Expertise**:

- Expert understanding of Active Directory, GPO and client O/S management
- Microsoft Exchange to at least an administration level
- Knowledge of Exchange online including migration of on-premise services
- Working knowledge of SharePoint Online, One Drive & Azure AD
- An understanding of access management including MFA
- Executive and VIP support needs
- Knowledge of MDM and client management technical solutions
- 5 years of experience managing a technical team for both solutions and support
- Working knowledge of Internet-facing mail relays

**Qualifications**:

- Degree Educated
- ITIL Foundation
- Technical qualifications

**Profile/Desired Competencies**:

- Strong organizational skills
- Able to translate business requirements into IT tasks
- Very good communication skills
- Fluent English (required)
- Fluent French (beneficial)
- Solid documentation
- Strategic thinking, analysis and ideas
- Proactive, independent and fast-learning personality
- Able to manage multiple priorities including a mix of projects and BAU

**Job Type**: 100%

**Salary**: CHF160,000.00 - CHF170,000.00 per year

**Benefits**:

- Parental leave

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Geneva, GE: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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