Customer Service Team Leader

**_Caring for the worldone person at a time”_**_ _inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo.

**DePuy Synthes **Companies of Johnson & Johnson is the largest, most comprehensive orthopedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of technology, devices, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, cranio-maxillofacial, power tools and biomaterials. Our broad array of inspired, innovative and high-quality offerings, help advance the health and wellbeing of people around the world.

We are looking for a highly committed:
**Customer Service Team Leader** based in Zuchwil

**(Permanent)**

**Overview**

The CS Team Leader is responsible for leading a team to perform transactional services to customers in a dynamic environment with a clear focus on digital transformation.

The Team Leader is expected to enable strong relationships and collaboration across functions as needed to provide service to customers.

Individual will show a clear desire and well-developed ability to navigate key relationships/overlaps that exist between CS and other key business units, including Sales, Strategic Capabilities, Supply Chain, Finance and Shared Services.

**Further responsibilities and duties are**:

- Provides oversight for order management and invoice management activities performed by the team.
- Expected to be proficient in all transactional processes performed by direct reports and have a thorough understanding of the overall Customer Service (CS) organizations.
- The Team Leader will monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
- Responsible for training and knowledge transfer.
- The Team Leader will be responsible for attracting, developing, and retaining CS talent, support constant technical training, and maintain a collaboration environment among CS employees.

**Qualifications**
- BA/BS or equivalent required, MA/MBA preferred
- Minimal of 5 years' relevant experience
- Medical Device Industry Knowledge
- Compliance and Quality Regulations Experience
- Organization and Talent Development Experience
- Compliance and Quality Regulations Experience
- Cross-Functional Exposure/Experience
- Project Management Experience
- Solid problem solving and analytical skills
- Negotiation and conflict resolution skills
- Team Building skills
- Understanding of Customer Experience in an increasingly digital environment
- Technical/Office skills: MS Office Outlook, Excel
- French: Very good
- German: Business fluent
- English: Very good
- Italian : nice to have

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

**Primary Location**
Switzerland-Solothurn-Zuchwil
- **Organization**
Johnson & Johnson AG Switzerland (8550)
**Job Function**
Operations
**Requisition ID**
2206014932W