Visa Application Centre Agent

Vor 7 Tagen

Zurich, Schweiz TLSContact Vollzeit

We are looking for a part-time **Visa Application Center Agent** in Zürich, Switzerland to join our team for a fixed period of 6 months, with the possibility to extend the contract. The working days will be 4 days a week (32 hours per week).

The Visa Application Center Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

- Following an established and defined filing and administration process, guided by a computer-based system,
- Ensure engagement with applicants, provide a first-class service and positive customer experience,
- Handle customer complaints assertively, and efficiently,
- Handle problem customers assertively and diplomatically,
- Support initiatives to support the ongoing improvement of business performance,
- Support colleagues to develop and implement continuous improvement initiatives,
- Performs business trips abroad when required by the Management.

Essential Requirements:

- General education to higher secondary school level,
- Robust knowledge of customer service techniques and principles,
- Demonstrable experience in a customer service role engaging direct liaison with the public,
- Working in a fast-paced and at times highly pressured environment,
- Competent technology skills with MS Office.
- Fluent in English; Knowledge of any other language (German and French preferably) will be considered as an advantage,
- Excellent personal time management and organizational skills.
- Can do attitude and willingness to go the extra mile when required
- Self-motivated
- Patient, professional and with a stable personality
- Available to work extended hours from time to time, and at short notice
- Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country location.

Desirable Requirements:

- Experience in a Public Sector / Government client working environment / Visa Application Business/ Sales Department,
- Experience of working abroad and / or in an international organization,

We offer:
Fixed term employment (6 months contract),

32 hours per week

A monthly bonus program (based on sales results)

A dynamic and international working environment.

In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race, or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.

**Job Type**: Part-time
Part-time hours: 32 per week

Pay: CHF3,333.00 per month

Schedule:

- 8 Hour Shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Zürich, ZH: Reliably commute or planning to relocate before starting work (required)

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