UX Researcher

**Your new company**
- Frontify is celebrating its 10th anniversary this year A lot has changed in the last decade, but people continue to be at the heart of our vision.

Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, Gant, and Uber — to create brands that have an impact. Our more than 300 employees collaborate and engage in and around our headquarters in St. Gallen, Switzerland, and offices in London and New York City. And we’re looking for new team members to join us.

We’re built on a collaborative culture of experimentation, trust, and transparency. If you want to help us achieve our mission of creating a home where brands can thrive, read on.

**Your Team**
- Your new team is a group of motivated, collaborative, and innovative people. They are Product Managers, Researchers, Analysts, Designers, and Developers from more than seven different countries. They enjoy working together to create and evolve a well-loved product but always keep room for new ideas and approaches. Outside of work, some of them are parents, gamers, bookworms, adrenaline junkies, and so much more.

**Your Mission**
- As a Frontify Researcher, you will have personal responsibility for the end-to-end research process, playing a critical role in enhancing the user experience of our product. Your key responsibilities include initiating and conducting tactical, fast, and practical UX research, utilizing both qualitative and quantitative methods, across various product teams. This will be a hands-on role, encompassing tasks such as data collection, synthesis, and analysis, as well as the delivery of research findings and actionable recommendations. Additionally, you will manage participant recruitment for research studies with the help of other researchers. Your primary goal is to gain deep insights into our customers' needs, identify potential gaps in our current solutions, and effectively communicate these insights to our product teams and leadership.

**Your Story**:

- You have 4+ years of hands-on experience in a mixed-method UX researcher, design researcher, or digital product researcher role.
- You have a background in human behavior-related fields like HCI, Experimental Psychology, and Sociology.
- You have previous experience conducting research on SaaS Products.
- You possess strong project management skills, including setting timelines and coordinating with cross-functional teams.
- You are proficient in qualitative methods as well as quantitative, behavioural analysis methods.
- You have a deep understanding of data analysis, with the ability to draw actionable insights from research data to inform design decisions.
- You are a collaborative team player who can effectively work with designers, developers, and other stakeholders to translate research findings into tangible improvements.
- You are comfortable interacting and interviewing people you don't know.
- You have experience in conducting user research remotely and working effectively in a virtual environment.
- You love brainstorming, conducting workshops, and engaging your audience with excellent presentations.
- You're a collaborator who loves to challenge new ideas/practices and have your ideas/techniques challenged.
- You speak English fluently and can present your ideas clearly and concisely.

**Why join us?**
- We want to see you thrive; we’ll provide you the tools to shape your place and future at Frontify.
- We have a product that helps to connect brands and people with a human element.
- We offer you the chance to enjoy your work, offering flexibility, opportunity, and exposure to new technologies and ideas.
- We are a social bunch so if you are an animal lover, a student of yoga, or love travel, we have all the slack channels you need

**What we offer**
- Unlimited time off
- Budget for home office set-up
- Biannual salary review
- Additional localized benefits
- Invite to our annual, summer company meet-up

**Important to us**
- At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

**Next steps**

**2) Virtual call with the Recruiter**:You'll meet the Talent team to discuss Frontify, the role, and you - your passions, your skills, you.

**3) Virtually meet the team**:You'll meet your new team over a few calls. You'll discuss the role, showcase your skills through your answers or a case study (or both), and get a feel for the brand-new journey that's awaiting you.

**4) Join us**:If all goes well, you'll join Frontify's journey soon.

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