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Customer Service Manager
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**Customer Service Manager - DACH Cluster, Robotics**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Cluster Leader, DACH
**Your role and responsibilities**:
**Qualifications for the role**:
- At least Bachelor’s degree in engineering, business or equivalent.
- Minimum 10 years of experience in a technical or process leadership role.
- Minimum 8 years managing full cycle business in the automation industry.
- Minimum 8 years of experience managing in a matrix environment, including glob-al organizations.
- Prior experience leading an after-sales service organization with success.
- Creative thinker with bias for action.
- Strong analytical, communication and leadership skills.
- Ability to travel, including globally as needed.
- Strong awareness of Health, Safety and Security rules: HSE is everyone's business.
**More about us**:
