Claims Manager

**\uD83C\uDF47 About grape**:
Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.

At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you

Your role:
As a Claims Manager, you’ll play an essential role in our exciting international environment. You will be the primary point of contact for claims, handling submissions through our fully digital software solution and often acting as a main point of contact for clients, actively shaping their experience

**What you will do**:

- Coordinate efforts with customers, service providers, and partners to manage claims.
- Provide expert advice and support to corporate clients.
- Oversee claims processing in KTG / IJM.
- Verify coverage and payments for sick leave cases.
- Implement case management strategies and explore recourse options.
- Actively manage cases, obtain medical records, and collaborate with social insurance entities.
- Ensure adherence to internal processes and collaborate effectively with various stakeholders.

**Requirements**:

- At least 3 years of experience in the employee insurance space (KTG/ IJM or UVG/LAA).
- Tech-savvy with a strong interest in new technologies within the insurance sector.
- Passionate about exploring innovative approaches to prevention and reintegration for employees.
- Strong communication and interpersonal skills to build lasting relationships with partners and support employees during their leave.
- Team player attitude, able to thrive in a fast-paced startup environment.
- Fluent in French with either English or German as a second work language, with excellent verbal and written communication skills.
- Medical or coaching expertise is a plus.
- Experience with international employee insurance and benefits solutions is an advantage.

**\uD83E\uDD1D What We Offer in Return**:

- ** Empowering Workplace**: Join a passionate team and an empowering environment where you’re given the ownership, tools, and support to make decisions and drive innovation. Together, we grow and build solutions that matter.
- ** Hybrid Setup**: Enjoy the flexibility of hybrid working, with the option to work remotely or from our offices in Basel and Zurich. We gather in Zurich on team day, Thursdays.
- ** Competitive Salary & Phantom Stocks**: We offer a competitive salary package along with phantom stock options.
- ** Results-Oriented Work Environment**: In a full-time (5 days per week/42 hours) setup, we focus on achieving objectives and delivering high-quality work, rather than sticking to a rigid schedule.
- ** Learning & Growth**: We support your professional development, offering a CHF 1,500 annual budget for learning opportunities.
- ** Wellbeing**: Work-life balance is a priority, and we support it through a healthy work environment and 12 mental health sessions per year.
- ** Generous Leave**: Enjoy 5 weeks (25 days) of paid vacation annually, plus 9 public holidays.
- ** Travel Support**: Receive an SBB half-fare card to make commuting easier.
- ** Relocation Support**: We’ll cover your relocation costs and visa if you're moving from the EU to make your transition smooth.
- ** Social Gatherings**: Enjoy monthly team events and bi-annual retreats to bond and have fun

**\uD83C\uDFC1 How we hire**:
When making a hiring decision, we look for a match in four main areas**:skills and technical abilities, mindset & values** and we assess them in the following three steps.

**Step 2 - Your Motivation**:We'll invite you to a 30-minute motivational chat with our talent acquisition team so we can get to know each other better.

**Step 3 - Your Role & Culture Fit**:You’ll have two more interviews to confirm your fit for the selected role and our culture. In case of highly technical roles we’ll additionally assess the specific skills you’ll need for your role.

A variety of experiences, perspectives, and voices make us the company we are and we’d love to hear about yours