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Sr Operations Manager, Switzerland and Austria
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**About the Role**:
The Senior Operations Manager role is a unique opportunity to drive the growth and consolidate the driver base, and therefore to ensure strong and sustainable growth for Uber in the DACH sub-region, with a strong focus on Switzerland and Austria. This role calls for a combination of savvy analytics, strategic thinking as well as strong execution and autonomy.
This is an intense operational and coordination role. The Sr Operations Manager will need to develop robust and streamlined processes to attract, convert, engage and retain riders and drivers facing a multitude of complex needs and bottlenecks. This requires a dedication to operational excellence, a deep understanding of driver lifecycle and economics and a customer centric mentality. This role also calls for a strong market proximity to collect insightful feedback on the ground. The Sr Operations Manager will also be responsible for supporting the functional team locally to scale processes and ensure project coordination with internal/external stakeholders.
The role will require to navigate the ever fluctuating regulatory landscape to ensure Uber remains one step ahead in this rapidly evolving sector. This role is best suited to highly adaptable profiles that are keen to address different issues and will demonstrate ability to push new initiatives, positively challenge the existing and make the role what they want it to be.
- Work with the Local Operations team and GMs to outline Uber’s DACH strategy to grow and consolidate the drivers base.
- Define and implement world class acquisition and conversion processes.
- Execute high impact engagement initiatives and retention processes.
- Build actionable dashboards tracking your team’s KPIs with our reams of data.
- Ramp up rapidly and adhere to the evolving regulatory and compliance requirements in the sector.
- Work closely with functional teams to ensure country growth needs are met.
**Basic Qualifications**:
- Strong analytical skills
- Entrepreneurial & hands-on mindset
- Strong communication skills
- Proficiency in SQL
- Fluency in French and German is a strong plus
- Programming knowledge as an added bonus