Key Account Manager Internal Medicine

Key Account Manager Internal Medicine (M/F/d)

Westschweiz, Bern, Basel

This is what you can look forward to:
Responsible for demand generation based on an understanding of the needs of the account, and the ability to service and connect account level customers to meet agreed business objectives. N(AMS) are expected to represent Pfizer to senior/executive-level stakeholders at major organizations including Hospital Groups, Pharmacy Chains, Wholesalers and other organized customers, have an expert understanding of contracting and tenders and understand the overall Pfizer portfolio.

ROLE RESPONSIBILITIES
- Identify Customers ( key accounts with a strategic business value), incl. decision making / influencing network
- Connect and communicate multiple insights from various ( internal and external) stakeholders to develop an account plan of action
- Disseminate information via multi
- and omnichannel communication in the customer target group via the customer preferred channel
- Ensure customer service and support by engaging with customers through both in-person and virtual interactions
- Problem-solve complex account/ institution challenges related to billing and product procurement with stakeholders
- Analyze current contracts, identify opportunities and execute contracts with customers.
- Respond to customer requests by connecting with cross functional team to provide responses and input.
- Arrange meetings to support communication and education related to our disease areas
- Bring customers together to progress areas of mutual interest related to our therapy areas (eg to establish and optimize cross-sectoral and cross-specialty referral structures)
- Present account action plan and get buy-in from senior leadership
- Develop and maintain relationships with senior/executive-level stakeholders at major organizations including Hospital Groups, Pharmacy Chains, Wholesalers and other organized customers,
- Develop expert understanding of how organized customers procure medicines, including tenders and contracts

What you offer:

- Omnichannel orchestration (Ability to orchestrate the omnichannel-customer-journey to create a seamless experience)
- Hybrid way of working - Strong capability how to drive a virtual call - like it - take the customer on the hybrid journey - excite customers to our hybrid way - truly believe in the new model
- Proven ability to interact with external stakeholders
- In depth knowledge of health care system and access to products
- Planning/organization skills - how can I structure my daily work and my agenda (à structure day, prioritize right tasks, customers and channels )
- Communication and presentation skills incl. asking the right questions; good listening skills (à ability to understand customer and customer needs)
- In depth knowledge of health care system and access to products
- Agility & Flexibility (& open-minded)
- X-Functional mindset and networking incl. alignment and exchange on customers (to optimize the customer experience)
- compliance and legal awareness
- Fluent in German, English, French
- Ability to perform an independent administration (self-service)
- SHQA Certificate
- Strong compliance and legal awareness in regards of contracts - what may be the red flags
- Good knowledge of local healthcare environment
- Commercial skills and ability to do contracts
- Strong understanding of regulatory framework to ensure an effective and overall compliance
- Increased awareness of compliance
- and risk management in healthcare
- Some commercial skills - more proactive regarding commercial opportunities in ONE Pfizer spirit
- Analytical / data analysis
- Financial and pricing skill set
- Identification of decision maker / influencer
- Feeling comfortable interacting with senior leadership and senior partners
- Understand how to build and navigate networks internally and externally
- Negotiation skills including contracts and pricing
- 10+ Years of professional experience in healthcare key account management
- Driver’s License
- Good selling skills
- Digital native
- Excellent Microsoft Office & Digital literacy/knowledge
- Flexibility, teamwork and a collaborative mindset
- Self-motivated, high level of independent and service oriented working attitude
- Ability to multi-task and prioritize tasks
- Agility and passion
- Demonstrated growth mindset, accountability and agility

What we offer:

- An attractive overall employment package (compensation, vacation, pension) in a world-leading company
- An exciting, fast-paced environment
- Friendly, open and collaborative company culture
- Being part of a local as well as an interdisciplinary team
- Flexible working hours
- Opportunities to engage in social projects
- Company-paid health activity program
- Great growth
- and development opportunities
- Health programs for all employees
- The opportunity to engage in social projects

Convinced?

LI-PFE

Sales