E-commerce Manager

We're looking for an experienced E-commerce Manager to lead and improve our online retail sales and operations at our headquarters in Rolle, Switzerland. Our group manages top snowboarding brands like Nidecker, Jones, YES., Now & Flow.

Tasks

**E-commerce Management**:

- Connect E-commerce team with other units (Customer Services, Logistics, IT, Marketing) for solutions that boost website performance and meet goals.
- Use analytics tools to track sales, website traffic, and more.
- Manage product listings, pricing, and inventory for optimal sales.
- Oversee day-to-day e-commerce operations for a smooth customer experience.

**E-commerce & Digital Strategy**:

- Improve website's user interface and experience.
- Manage promotions, coupons, and Pro Program tasks.
- Spot new growth opportunities in e-commerce.

**Inventory Management and Purchasing**:

- Manage inventory levels and forecasts with the procurement team.

**Customer Experience**:

- Enhance customer retention and satisfaction.
- Collaborate with e-Commerce customer service team (2-3 people) to solve order issues.

**Requirements**:

- Bachelor’s degree in business, Marketing, E-commerce, Supply Chain Management, or related field.
- 3+ years in E-commerce management, Sports Online Retail experience is a plus.
- Familiarity with e-commerce platforms, digital marketing, SEO, SEM, inventory management, and analytics tools.
- Proficient in data analysis, detail-oriented.
- ERP platform experience (preferably NetSuite by Oracle).
- E-commerce solution provider experience (preferably Prestashop).
- Organized, adaptable, quick learner.
- Fluent in English and French, German is a plus.
- Strong project and management skills.