Desktop Support

Vor 2 Tagen

Basel, Schweiz infinitize solutions Vollzeit

Position Overview

Key Responsibilities
- Deliver onsite deskside support to authorized users, ensuring incidents and requests are resolved within agreed SLAs.
- Diagnose and resolve issues related to end-user computing (EUC) equipment including desktops, laptops, monitors, and peripherals.
- Perform proactive and reactive troubleshooting to identify recurring problems and prevent future incidents.
- Assist users with connectivity issues, including LAN, WAN, printing, and file services.
- Provide support for mobile devices, including setup, repair, and configuration.
- Install, configure, upgrade, and repair end-user equipment and peripherals.
- Provide software troubleshooting (break/fix) and manage the replacement of non-warranty assets.
- Configure and support networked devices such as printers and scanners, including IP addressing and direct TCP/IP output.
- Offer break/fix, warranty, and network support for imaging devices.
- Support mobile computing platforms, ensuring secure configuration and connectivity.
- Provide VIP end-user support for desktop, mobile, collaboration, and communication devices.
- Manage printer configurations, queues, and access requests in compliance with SLAs.
- Maintain accurate, up-to-date problem tracking within incident management systems.
- Collaborate with internal teams and clearly communicate technical updates to both technical and non-technical stakeholders.
- Provide timely and professional feedback on customer requirements and issue resolution progress.

Qualifications & Experience
- **Experience**: 1-3 years in end-user support or a related IT support role.
- Proficiency with imaging tools such as **Ghost** and **Microsoft Deployment Toolkit (MDT)**.
- Working knowledge of data backup and recovery solutions, including **USMT**.
- Hands-on experience installing, upgrading, and supporting **Windows 7/10** in enterprise environments.
- Experience with mobile computing platforms, backup/recovery options, and system monitoring.
- Strong troubleshooting and communication skills for technical and non-technical audiences.

**Job Type**: 100%

Pay: CHF4’500.00 - CHF4’800.00 per month

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