Ai Acceleration Lead

**Job Function**:
Customer Management

**Job Sub**Function**:
Non-Technical Customer Service

**Job Category**:
Professional

**All Job Posting Locations**:
Zug, Switzerland

**Job title**:AI Acceleration Lead
**Reporting to**:Customer Service EMEA Lead
**Functional Group / Department**:EMEA Supply Chain

**Pay Grade**: PG 30 - Manager

**About MedTech**

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

**Overall purpose of job**:The identification, deployment and sustainability of technical solutions aimed to automate SC digital processes is a crucial business area within the E2E SC organization. The AI Acceleration Lead will lead the strategy definition and the tactical execution of the automation capability enhancement - with special focus on artificial intelligence - within the E2E SC organization. She/He servs as a key liaison between functional roles (team leaders, process owners, etc) and technical roles (solution architects, ML engineers, Data engineers, etc). The role involves understanding the different business needs and orchestrating the identification and deployment of optimal technological solutions to deliver the desired value.

**Key responsibilities**:

- Collaborate with functional leaders to identify automation opportunities that drive efficiency, effectiveness and enhanced customer experience
- Being informed about the latest technology trend in the space of automation of SC processes
- Support the analysis of current processes and workflows to propose intelligent automation solutions.
- Facilitate communication between process owners and technical teams to ensure the successful implementation of automation solutions.
- Provide insights into best practices for the adoption of intelligent automation tools and methodologies.
- Lead efforts to evaluate and select appropriate automation technologies that align with business objectives.
- Develop training materials and sessions to educate broad organization about automation technologies.
- Monitor and assess the performance of implemented automation solutions, suggesting improvements as necessary.
- Champion a culture of continuous improvement, innovation, and collaboration across teams with special focus on the automation and artificial intelligence space
- Stay updated on industry trends and advancements in automation technologies to guide strategic decisions.

**Required Qualification and Core Competencies for the role**:

- Proficient understanding of process automation tools and technologies, with a focus on intelligent automation solutions.
- Strong interpersonal and communication skills to effectively engage with process owners and technical teams.
- Ability to think strategically and translate business needs into actionable automation solutions.
- Excellent problem-solving skills and analytical thinking abilities.
- Knowledge of process mapping and workflow design methodologies is advantageous.
- Experience in project management, particularly in leading cross-functional teams through automation initiatives is a plus.
- Familiarity with scripting and low-code/no-code platforms is a plus.
- A degree in Business Administration, Engineering, or a related field is preferred.

**Job location**:
EMEA countries with JnJ Medtech presence

Belgium, Czech Republic, France, Germany, Italy, Netherlands, Sweden
- Requisition Number: R-028890

Switzerland - Requisition Number: R-028892

Turkey - Requisition Number: R-028901

United Kingdom - Requisition Number: R-027020

LI-Hybrid

LI-CH2