Solution Consultant

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Solutions Consultant

Department & Team: DACH Solutions Consulting Team

Reports to: Solutions Consulting Director DACH

Location: Zurich

Do you have a passion for understanding customer needs and solving problems?

Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for individuals who have a proven track record of finding creative ways of solving complex problems.

Why work for Genesys?- You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.- You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.- You will have flexibility and independence in designing and structuring your work.- You will have the internal resources you can call on to help you understand and solve technical challenges.- You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.- You will be on the forefront of technology, presenting innovative solutions to crucial business challenges

What will you be doing?

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers

Discover

You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including CRM, BPM, AI or Cloud hyperscalers.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor

What do you need to be successful?- A passion for technology and helping people solve problems- Interpersonal communication, polished verbal and written communication both in German and English language- Knowledge of French is a plus- Ability to work in a fast-paced, cross-functional team- Ability to multitask, prioritize and structure while working with multiple stakeholders- Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies- A passion for speaking and presenting in front of large diverse audiences- Ability to travel- Previous experience working with Cloud or SaaS products preferred

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.