Facilities Manager

Overall Purpose
- Full responsibility for all aspects of hard and soft operational and tactical facilities management delivery within your area of responsibility.
- Ensure complete adherence to contractual obligations, specifications and requirements, client and company KPIs & SLAs.
- Ensuring complete adherence to Statutory and Mandatory Legislation compliance in Health, Safety and Environmental legislation.
- To manage, monitor and report on end to end planned preventative maintenance and reactive works requests in-line with contractual Key Performance Indicators and Service Level Agreements.
- To effectively manage within financial and commercial targets, ensuring all margins are controlled and managed within the parameters of agreed budgets.
- P&L accountability for area of responsibility
- To proactively manage WIP & debt implementing processes to control, audit and govern all contributing factors ensuring conformance to contract, sector and company objectives.
- To continuously develop and improve the quality of the services provided, in accordance to company and client objectives.
- To provide inspirational role-model management and leadership at all levels, acting by example.
- To effectively organise and manage staff payroll and systems.
- To recruit, induct, train, develop and motivate your team, creating internal succession and business continuity plans.
- To manage all aspects of people management, including conflict, grievance and disciplinary in-line with company process and policy.
- To produce business management information reports as determined for customers' and Interserve.
- To Leverage diversity and inclusion and inspire others to do the same.
- To be up to date with industry innovations appropriate to the contracts managed and future growth.
- Taking direct responsibility for the Health and Safety of yourself, your team and others who may be affected by Interserve work activities.
- To continuously build organisational capacity for now and the future, ensuring the company remains fit-for-purpose, competitive and well placed in the market.

Main

**Responsibilities**:
**Commercial and Financial Management Control**
- A full and in depth knowledge of the cutomers' NEC3 contract
- Implement control and management mechanisms to ensure trading performance remains in-line with the contracts commercial and financial targets and budgets.
- Ensure working practices are monitored and reviewed regualry leveraging the most productive, ergonomic and efficient practices and methods.
- Implement strategy to ensure scope and contract creep is managed and eradicated.
- Implement governance and review strategies to ensure contract terms and conditions remain in-line with contractual obligations, and actively monitor and control Early Warning Notices and Compensation Events for area of responsibility.
- Pro-actively manage WIP and debt working closely with financial and commercial teams.

Customer Relationship / Stake Holder Management - Wins with Customers
- Drives customer / stake holder satisfaction by managing expectaion and delivering to contract.
- Spends time with clients' and customers' building reliable, trusted and credible relationships.
- Ensures internal and external quality standards are met and exceeded.
- Creates an industry leading experience throughout the customers relationship lifecycle.
- Acts as a trusted advisor.
- Exceeds customer expectations through the consistent delivery of quality services, products and systems.
- Uses insights to anticipate future needs and collaborates with customers to develop innovative solutions.
- Builds industry leading quality to create value for both cutomers' and Interserve.

People Management and Leadership
- Provide inspirational role-model leadership
- Demonstrated Integrity
- Interacting with others in an open, honest, respectful and fair manner
- Upholding clear, ethical standards expected in Interserve
- Recognises and reinforces ethical behavior in others, promoting integrity
- Attracts, Develops, and Engages Employees
- Creates a working environment that attracts employees
- Clearly communicates expectations about results and behaviours
- Provides timely feedback regarding objectives and development
- Provides a range of resources to support ongoing development of employees
- Communicates a compelling vision for the future of Interserve that motivates employees
- Implements programmes and processes that increase overall employee development, engagement and retention.
- Drives Accountabilty
- Communicates clear expectations, responsibilities and measurements
- Engages with employees to identify solution
- Uses candid feedback to drive behaviours to start, stop or continue them
- Enables and supports others to make decisions and take responsible risks
- Hold others accountable for contributing and achieving results
- Evokes consequential management as and when required in accordance to company policy and procedure
- Supports employees' decisio