Customer Services Representative
Vor 3 Tagen
Our client, a fast growing, dynamic digital bank is searching for support in their Relationship Management Department. In this fast growing environment you will have the a lot of development opportunities with the right attitude.
**In a Nutshell**
- Efficiently handle customers‘ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up
- Accurately and timely process requests in CRM databases and internal tools
- Work closely with other teams such as Sales, Compliance and Central File
**Your Tasks and Responsibilities**
- Process and track all service requests into CRM and internal tools
- Log customers‘ complaints timely and accurately
- Execute retention strategies as part of the customer success
- Effectively follow up and resolve service request issues with appropriate level of supervision to assure a customer service of quality. Assist clients on technical issues, trading queries and platform usability. Ensure to deliver a service of quality in all forms of communication
- Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of our product and pricing models
- Support general administrative functions according to business needs
- Identify ways to provide smooth user-experience for every customer, whenever possible
- Various administrative activities. Ensure appropriate documentation related to KYC/AML from the client and ensure all aspects of client records and documentation are completed and updated
- Independent processing of customer complaint and solve customers’ requests
- Work in a diversified team in close cooperation with all the departments at the headquarters.
**Your Profile**
- Apprenticeship in Bank (KV) or completed bank training and 2-5 years of experience in the industry, or financial services sales experience
- Languages: German (mother tongue), English (business fluent), other languages would be a plus but not necessary
- Strong customer service skills, you are service-oriented and enjoy customer contact and have a sense for networking
- Interest in trading and the stock market
- Ability to recognize risks and assess them according to their urgency
- Flexible about working hours
- You are dynamic, willing to learn and stress-resistant
- You have basic mathematical knowledge
- Empathy, resilience and flexibility in dealing with different client needs
-
Customer Service Representative
Vor 5 Tagen
Zurich, Schweiz Herold Fahrzeugvermietung AG Vollzeit**Customer Service Representative - Zürich Zollstrasse - 60%**: Zürich Die Emil Frey Gruppe - ein Familienunternehmen - ist eine der führenden Firmen der Automobilbranche und steht für Qualität, Tradition, Innovation und Kundenorientierung. In einem grossen Garagennetz, bei Importeuren von Weltmarken, in Logistik - und Dienstleistungsbetrieben, sowie...
-
Customer Service Representative
vor 1 Woche
Zurich, Schweiz Jet Aviation AG VollzeitAs a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich. - Description/Tasks: - Interaction with owners, passengers and crews of private aircrafts - Valet parking, porter...
-
Customer Service Representative
vor 1 Woche
Zurich, Schweiz Jet Aviation AG VollzeitAs a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich. Description/Tasks: - Interaction with owners, passengers and crews of private aircrafts - Valet parking, porter service...
-
Customer Service Representative
Vor 7 Tagen
Zurich, Schweiz Carbon60 AG VollzeitCarbon60 is a staffing company specialising in the aerospace, defence, government and construction sectors, as well as technical placements. Carbon60 is part of the global Impellam Group. We have been operating in Switzerland for over 10 years to develop our aviation business. We work closely with Jet Aviation in Basel, Geneva, Villacoublay, etc. and recruit...
-
Customer Service Representative Medical
vor 23 Stunden
Zurich, Schweiz Evergreen Human Resources VollzeitIn dieser spannenden Funktion übernehmen Sie vielseitige Tätigkeiten in der Kundenberatung (D/E/F/I), sowie im Back Office eines international tätigen Grossunternehmens. Sie beraten Kunden zu den Produkten/Dienstleistungen Ihres Unternehmens in D/F/E und ggf. auch in Italienisch und koordinieren die Prozesse im Verkaufsinnendienst von A-Z...
-
Field Sales Representative
vor 1 Woche
Zurich, Schweiz LHH VollzeitLooking for a results-driven Sales Representative seeking an opportunity to join an international leading company in the tech sector. In Switzerland it's still a start-up. As a Sales Representative, you'll be responsible for building and maintaining strong relationships in the market, identifying new business opportunities, and executing sales strategies...
-
Custody Client Service Representative
Vor 5 Tagen
Zurich, Schweiz State Street VollzeitWho we are looking for Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...
-
Agent, Customer Services
vor 1 Woche
Zurich, Schweiz American Airlines VollzeitLocation: Zurich-Kloten Apt (ZRH-TRML) Requisition ID: 65448 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility...
-
Agent, Customer Services
vor 1 Woche
Zurich, Schweiz American Airlines VollzeitLocation: Zurich-Kloten Apt (ZRH-TRML) Requisition ID: 65448 This is a 50% part-time position, 4 hours/day (20 hours/week) **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you...
-
Zurich, Schweiz Moody's VollzeitMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Our high performing Continental Europe Team is looking for an Associate Director Sales Representative to build relationships in Switzerland, Germany, and the Nordics. Focusing predominantly on insurance and reinsurance sector clients, the team consults...
