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HR People Operations Delivery Leader

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Zurich, Schweiz GE Vernova Human Resources Vollzeit

**Job Description Summary**:
**Summary**:
In this role, you will be the strategic leader of the organization responsible for the delivery of People Operations services across the North, DACH & BeNeLux sub-region for GE Vernova.

You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the sub-region, and partners closely with other HR & Product teams to standardize & digitize processes and utilize tools to drive compliance, productivity and efficiency. This role is also responsible for the leadership & effective coordination and implementation of HR business processes and procedures across HR functions to champion simplification and eliminate redundant or non-value-added activities. Position requires broader understanding of implications for the entire organization and has direct impact on business results.

**Essential Responsibilities**:

- You will establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach
- You develop the strategy for an optimized HR Operations ecosystem, building a service delivery model for quality, cost, and compliance
- You provide leadership and coaching to employees and continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
- You will inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, LEAN, hire and retain exceptional talent for a high performing workplace
- You will drive and continuously improve the service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve
- You own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles
- You forecast demand changes and keep the People Operations organization proactive and agile
- You deploy resources to serve as case managers to enhance the employee experience through significant life events
- You will work with the Regional Product Deployment & Service Excellence Leader to drive activity to a self-service model. To do so you leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter
- In collaboration with peers, IT, and the business, you define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
- You leverage a deep knowledge of region, industry, customer, and GE Vernova People Operations products to provide contemporary, compliant services
- You drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
- You maintain up-to-date contingency plans and business continuity plans as required

**Required**:

- Based on a Bachelor's degree or equivalent knowledge or experience a similar educational background you have gained a broad experience in HR Operations/Service Delivery in multi-national companies or large corporation roles
- Significant experience in direct people leadership.
- Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service-oriented environment
- This job may require occasional travel to other locations within the region.

**Desired**:

- You bring sound project management skills, strategic thinking ability, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation
- You are able to see the big picture and never lose your attention to details
- You are able to make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders
- You bring strong technical capabilities including use of Excel and PowerPoint
- You bring strong verbal and written communication skills in English both up and down the organizational levels paired up with sound listening and problem-solving skills and a good executive presence
- You are able to work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally
- You are able to speak other European languages than English
- Proficiency in HR systems (ex. Workday) and technologies
- Financial acumen - managing P&L operating plan
- If contracted in the UK:_