Onboarding Manager

Ready to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm. Recognising the need for change, grape aims to revolutionise the traditional employee insurance model.

**Your Role**

As Onboarding Manager you will lead onboarding projects for large customers onto our platform. Collaborating with customers, IT partners and internal teams (engineering, customer success, broker consultant) you act as key contact for customers during the implementation process.

**What you will do**

Project Management
- Develop and manage onboarding project plans, tailoring timelines and milestones to customers
- Lead customer meetings, outlining project expectations and manage communication with internal and external project stakeholders

Requirements Management
- Gather requirements around the customers feature set, personnel regulations, payroll practices and insurance policy details, ensuring compatibility with our platform
- Translate technical requirements into functional and non-functional requirements for our systems

Customer Implementation
- Lead integration projects, driving the implementation with customer stakeholders and external IT providers
- Collaborate with the customer success and the claims team to ensure an ideal implementation experience for the customer
- Coordinate with our internal engineering team for custom implementations

**Requirements**:

- Employee Insurance Expertise: Strong understanding of insurance products, particularly in group or employee benefits (Krankentaggeld KTG).
- Payroll and HR processes and practices: Knowledge of Swiss payroll practices and experience working with HR processes and systems.
- Requirements Management: You are able to translate technical requirements into functional and non-functional requirements to fully capture requirements for our systems.
- Project Management Experience: Experience managing projects, including timelines, milestones, and resource allocation.
- Communication Skills: Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences.
- Language: German and English (French is a bonus)

**Benefits**
- Remote-friendly setup, you can work from home or the office. However, we love spending time together in our beautiful office in Basel, or in Zürich.
- Our offer includes a compensation package with a competitive salary, various benefits, and stock options.
- We have a flexible working hours policy.
- We cherish working with a top tier team and organize monthly team events and bi-yearly team retreats.
- We sponsor a work visa in case you need one and also cover your relocation costs.
- 25 days of paid vacation per year and 9 public holidays.
- 100% reimbursement for all work related books or audiobooks.
- You have access to 12 free mental health sessions per year, from our mental health partner Aepsy.
- We cover your commute to Zurich, or your SBB half fare card.

**Our Process**
- Motivational Fit (phone screen) - Maximilian Thoelen, Business Operations Manager | 30 min
- Role Fit Interview - Mirko Hess (Customer Success) and/or Pascal Küng (VP of Engineering) | 60 min
- Skills Assessment
- Skills Assessment Presentation - Pascal Küng (VP of Engineering), Alfred Witmer (Chief Distribution Officer) | 60min
- Reference calls
- Offer

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