Boutique Operations Coordinator, St. Moritz

For a leading Luxury Maison with a Boutique location in St. Moritz /GR, we are currently looking for a Boutique Operations Coordinator, who will be responsible for overseeing all operational functions, which may include inventory control, housekeeping, maintenance and selling service associates.

This position is responsible for adhering to P&L budget for all operational areas. The Operations Coordinator communicates, trains and implements all company policies and ensures compliance. He/She will create efficient processes, set parameters and implement directives to support operational efficiency and growth for the boutique.

**POSITION**

Functional Responsibility
- Manages shipping and receiving department. Assess actions to be taken with receiving issues. Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc. Through management of inventory control associates and other operational staff, ensure the organization and efficient operation of all back of house space.
- Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to Boutique Director. Operations Coordinator will contribute and work in tandem with retail management team as needed and in fair rotation. Operations Coordinator will also assist in the absence of Boutique Director and Floor Manager.
- Ensure workflow of all after-sales service
- Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies. Performs stock adjustments.
- Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs. Ensure building and store are maintained to company standard and all issues are addressed in a timely manner.
- Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
- Acts as a liaison with outside vendors for monthly needs and or special events.
- Partners with Boutique Director to manage operational team and vendors ensuring appropriate scheduling training and coaching. Keeps accurate record of vacation and time and attendance with HR. This includes housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.
- Coordinates and prepares evacuation drills and provides training to team with regards to emergency response preparedness.
- Responsible for and oversees all operations and after-sales supply orders.
- Oversees all Staff Sales (KPI.s)
- Trains staffs to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.

Supervisory Responsibility
- Supervises Inventory Control and After-Sales positions.

Budget Responsibility
- Budget guidelines are set annually. The Operations Coordinator will be directly involved with budget expectations with regards to selling supplies, cleaning and maintenance contracts, guard service, repairs, rental equipment and kitchen supplies. He/She will work within the confines of the budget in partnership with the respective corporate departments. The Operations Coordinator should identify areas for cost efficient and minimize costs when possible.

Decision Making Responsibility
- Assess when general repairs need to be made to the store and when electronic equipment should be upgraded or replaced in partnership with corporate offices. Determine actions to be taken when receiving issues with negative on hands. Responsible for deciding when supply orders need to be placed. Implement efficient work flow processes for after-sales tracking.

**PROFILE**

Qualifications and Education Requirements
- 5 years of experience in a similar role.
- Experience in luxury environment preferred.

Preferred Skills
- Proficient shipping and receiving experience.
- Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
- Excellent communication skills both verbal and written.
- Good POS and phone systems knowledge.
- Prior building/store maintenance experience.
- Must work well under pressure and have the ability to multi-task with accuracy.
- Acute interpersonal skills and a collaborative management style.