Team Lead Operations Hospitality-tourism

This society was created over 30 years ago when founder noticed how local business people in Brussels were regularly conducting meetings around the small tables of local coffee shops.

The idea of offering workspace solutions for the short and long term has become a global success story and the company since 2011, now covers every continent and every time zone across the globe.

**About it**

They believe that business success is underpinned by the effectiveness of its people.

So they made it its mission to help millions of people have a great day at work - every day.

They do this by creating a fantastic working environment, providing a platform that unlocks productivity, and enabling connection to a valuable business community.

The customers are large multinationals, small and medium-sized enterprises, and start-ups.

With unique business goals, people and aspirations, they want the freedom to choose a way of working that works for their business.

They provide that choice through our operating companies, each designed to serve the unique needs of businesses of every size.

From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.

All of them harness the power of flexible working to increase the productivity, efficiency and agility, whilst enjoying a happier, healthier way of working.

**Culture d'entreprise**

8m+ People use the workspace.

Whether they’re working solo or part of a team.

3,300+ Workspace locations globally name a major city or town anywhere in the world ; 120+ Countries.

They have workspaces of every size in every timezone across the planet, and they are growing by the day.

10,000+ Global team members.

The team members come from a truly diverse background, speaking over 50 different languages.

**Avantages**

**Global mobility**, with the potential to work anywhere in our network
- Structured training and development programm
- A bright and inspiring work environment - Promotion opportunities

The mission of the company is to enable customers to do the best work of their lives, wherever their business takes them.

In addition to central business districts in cities across the globe, the customers can now find them in airports, railway stations, retail parks, libraries, universities, and even on highways.

**Responsibilities**

**1) Operational**

**A typical Operational Day**:With one eye always on reception**, you see members turning up and also the first meeting rooms guests arriving.

You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later **you have a meeting to learn more about a new member** and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

**A large company is taking a whole floor of the centre** and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

**At lunchtime a couple wal**k in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of membership.

**Later in the afternoon you host a monthly operations meeting** for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

**2) Competencies Framework**:

- **Highly organised** with strengths in time management
- **Achievement** - highly competitive, driven to achieve and exceed specific goals.
- **Resilient** - enjoys challenges and adapts to change; consistently demonstrates energy and passion
- **Influential** - confident and approachable; delivers results by building strong relationships with customers.
- **Pride **- pays attention to detail; takes responsibility for maintaining high standards
- **Motivated **- takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count.
- **Leadership** - sets clear goals and expectations, supports and encourages your team. Leads by example, provides feedback and develops team members. Motivates and encourages all team members throughout a City.

**Points incontournables**
- **5+ year experience in Team Leadershi**p
- **Experience in hospitality industry or other services industries background **(tourism, real estate, etc...)
- Experienced and proven effectiveness in **Customer Relationship Skills**:

- **Fluent in English & German (C2 level)**
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthu