Customer Engagement Director

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Team**

The Customer Engagement Team includes 3 main teams. The CXO Program Office and the President Office

The CXO program office drives the always-on engagement journey, collaborating with stakeholders across multiple teams, to create long term trusted relationship with key customers.

The President Office drives the President external engagement (1 to 1, 1 to few and 1 to Many) and the P4 Engagements in EMEA (P4 =Service Now Board Members)

The Customer Engagement Director will oversee and coordinate the EMEA Advisory Council (Engagement, agenda etc..). The EMEA advisory Council is made of external resources who are strongly connected to multiple executive Boards in their region and in specific industries
**Role**

The EMEA Customer Engagement Director will drive the team to support the strategic customer priorities for the President and the EMEA SVP. This group will be the trusted partners for our customers, at the most senior level, aligning programs and internal stakeholders to proactively engage with the CxO levels, the boards and in the near term with our Top 6 partners and drive sales process; shorter cycle, bigger growth and ensure long term customer engagement.
**What you get to do in this role**:

- Co-ordinate and manage the different team’s agenda for the EMEA region, working hand in hand with the EMEA leadership team, EMEA functions and with central HQ functions
- Align across top accounts, to orchestrate the engagement and touch points to drive sales for the President and the EMEA executives.
- Create a true trusted partnership at most senior level, internally and within key customers
- Align brand and advocacy synergies with Marketing and PR
- Work with internal stakeholders to define and implement true personal engagement journeys for key accounts for the President and the EMEA Key executives
- Organize the team to be able to create and manage proactive and reactive customer outreach communications on behalf of the EMEA SVP
- Utilize analytics to build and review customer engagement journey and impact
- Collaborate drive structured customer touch points; aligning internal programs: Top Accounts, ABM, exec engagement, Innovation team and marketing and Executive Comms
- Help transform the CxO touchpoints and impact as EMEA drives from $1 billion to over $3 billion in the next few years
**Qualifications**
To be successful in this role you have**:

- 10+ years’ experience, ideally with a combination of Business Development and program management within a Cloud / Saas Company
- Extensive experience at managing stakeholder and customer engagement programs
- Understanding of Digital transformation and Business Processes (IT, HR, CRM..)
- Utilized Commercial acumen to deliver growth programs
- Strong communications and organizational skills
- Proven ability to influence at all levels
- Ability to partner effectively with peers across a wide range of functions and influence to bring together disparate parts of a business.
- Managed change programs at scale
- Ambitious and innovative mindset that will help us continue to see continued high growth through continual adaptation and improvement
- Management Experience
- Empathetic and engaged team leader, with evidence of coaching and personal development capabilities.
- Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment
- Experience in the technology or software industry at some point in career would be a big advantage.
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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