Service and Project Manager

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

**Department environment**

With a set of market leading products in custody, settlement, clearing, liquidity access, and our position as a leading infrastructure provider in the industry, Copper is well placed to become a pillar of future digital and tokenised assets industry. We are seeking a highly motivated Service & Project Manager to join our dynamic Operations Department in Switzerland and Liechtenstein.

**Role purpose**

In this vital role, you will play a key part in the continued development of our local organisations in Switzerland and Liechtenstein. You will also collaborate closely with Copper's Shared Service Centers in London and other global locations. A core responsibility of this role is to manage service delivery from our Shared Service Centers and external providers, ensuring efficiency and compliance for our Swiss and Liechtenstein entities. Additionally, you will be part of the global project management team, leading change initiatives related to products, processes, and organisational structures, and representing the local entities in global project steering committees.

**Key Responsibilities of the role**
- Ensure efficient and compliant service delivery from Copper's Shared Service Centers and third-party providers.
- Act as the local incident manager during significant service disruptions, coordinating with relevant suppliers.
- Maintain and enhance the local service management framework in collaboration with other group entities.
- Manage global projects related to product development, process optimisation, and organisational change.
- Represent the Swiss and Liechtenstein entities in global project steering committees.
- Perform critical local operational duties.

**Your experience, skills and knowledge**
- Certification in project and/or service management (e.g., PMI, CSMP).
- Proven experience in service and project management within a regulated financial services environment.
- Demonstrated ability to lead cross-functional project teams in a distributed organisation.
- Experience managing outsourcing providers and ensuring compliance with outsourcing regulations, ideally in Switzerland (FINMA Outsourcing Guidelines) or the EU/EEA (EBA Outsourcing Guidelines, DORA)
- Fluency in English; German is a plus.

**The benefits offered**
- Paid Time Off: 27days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
- Enhanced Pension Contributions: Includes an enhanced employer matching contribution.
- Half fare travel card
- 24/7 Employee Assistance Programme (EAP)

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.
- Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability._ If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate._