Technical Customer Success Agent Emea

vor 2 Wochen

Zurich, Schweiz Wingtra AG Vollzeit

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 120+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

In this role, you will join the world’s leading professional VTOL drone company at a high-growth stage and take a key role in increasing our customers success by supporting them across the EMEA region. This role will be pursued at our head quarters in Zurich.

**Responsibilities**:

- Become main contact in all technical matters for key partners of Wingtra EMEA
- Answer customer support requests and investigate technical issues using Hubspot
- Support customers with photogrammetry, coordinate systems, GNSS and post-processed kinematics
- Do technical onboarding and consulting for customers remotely
- Ensure best in class customer support experience
- Write technical documentation and manuals
- Handle logistics process with key partners of Wingtra EMEA
- Support the sales team in deal closing stage and during sales demos
- Support the marketing team in creation of show case material
- Travel to customers for presale projects, trainings, and product demonstrations
- Collaborate with our engineers in Zurich to solve difficult robotics and geodetics problems

**Requirements**:

- University Degree or equivalent degree in technical field
- 1+ years’ experience in technical support or sales of a technical product
- Experience with a modern CRM/ticket system such as Zendesk or Hubspot
- Outgoing and proactive personality, willingness to motivate team members and to create enjoyable work atmosphere
- Excellent organisational and communication skills
- Ability to work in a fast and challenging work environment
- Willingness to travel
- Fluency in English
- Honest, humble and self-motivated

**Plus**:

- Experience with phone support
- Fluency in German
- Startup experience
- Experience in the drone, robotics, surveying/GIS industry or surveying/ drone software product
- International work experience and experience in distributed/remote teams

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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