Customer Service Representative
Vor 2 Tagen
Carbon60 is a staffing company specialising in the aerospace, defence, government and construction sectors, as well as technical placements. Carbon60 is part of the global Impellam Group. We have been operating in Switzerland for over 10 years to develop our aviation business. We work closely with Jet Aviation in Basel, Geneva, Villacoublay, etc. and recruit aeronautical profiles on a daily basis. But we are also looking for talents who could get their foot in the door with their qualifications and join the VVIP aviation field. Our recruitment teams are based in both the UK and Switzerland. In other words, our recruiters are experienced and multilingual. We are currently hiring for our customer in Zurich for Customer Service Representatives (40-70%). In this position you will be responsible for supporting the final customers on different requests and represent Jet Aviation in the best professional manner. **Main responsibilities**: - Interaction with owners, passengers and crews of private aircrafts - Valet parking, porter service and handling of luggage from and to the aircraft - First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area - Airside and landside transport of passengers and crews - Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests - Booking of airport slots with the online system OCS - Preparation of flight relevant documents for crews - Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc. - Ensure cleanliness of our passenger and crew lounges - Meet and exceed customer expectations by anticipating their desires, responding in a timely manner - Proactive offering and sales of additional services to our customers - Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures - Support your colleagues and superiors with other duties as required **Minimum requirements**: - Holding an Airport badge for Zurich Airport - Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must - Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit - A valid driver's license, Category B is mandatory - Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile" - Impeccable manners, interpersonal and communicational skills - Thorough understanding of quality and service expectations of high-end clientele - Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week) - Good mental and physical health and the ability to work under pressure - Readiness and ability to work independently and as part of a multicultural and dynamic team - Teamwork and team-oriented behavior naturally is part of your daily routine If you want to know more about that opportunity please contact us This is a part-time job which could last for many Months. Start ASAP for 3 Months. **Job Types**: Part-time, Temporary / Staffing Schedule: - 8 Hour Shift **Language**: - English (required) License/Certification: - driving license (cat B) (required) - Zurich Airport Badge (required)
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