Global CRM Sales Manager

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
- Staefa, Switzerland

Global CRM Sales Manager (F/M/D)

**Purpose of the Role**
- As a **CRM Functional Expert**, you will be the driving force behind Sonova’s CRM adoption and maturity across the Wholesale organization. Acting as the global go-to person for CRM Sales topics, you’ll enable **Commercial Excellence** by leveraging Salesforce to its full potential—enhancing **sales efficiency, process governance, and data quality** to empower our teams and deliver an outstanding customer experience.

**More About the Role**
- In this role, you’ll represent Sales within our CRM ecosystem, collaborating closely with global stakeholders, process owners, and IT partners. You will:
- Lead CRM-related projects and implementations aligned with strategic commercial initiatives.- Define and optimize Sales processes within Salesforce, ensuring compliance with business and data privacy requirements.- Drive CRM adoption and release cycles, continuously improving agility, efficiency, and user experience.- Identify opportunities to boost sales productivity through innovative tools and a **mobile-first approach** (e.g., Salesforce Maps).- Strengthen CRM knowledge across the organization through user training, coaching, and content creation for the **CRM Knowledge & Training Portal**.- Shape and govern Sonova’s CRM Core by defining and monitoring standardized business processes and data models.

**More About You**
- You’re a business-driven CRM professional with a passion for enabling sales teams through technology. You bring:
**4-6 years** of proven experience with **Salesforce Sales Cloud** in a commercial or B2B setting.- A **degree in Business, Marketing, or Analytics** (Master’s preferred).- Strong analytical, communication, and project management skills.- The ability to work effectively in a **cross-functional, international environment**.- A proactive, positive, and collaborative approach—with the confidence to act as a trusted partner to business and IT.- Fluency in English (additional languages are a plus).
- Relevant certifications in **Salesforce, Project Management, or Change Management** will be considered a strong asset.

**Why Join Sonova?**
- At Sonova, we offer more than just a job — we offer a chance to make an impact. You’ll join a collaborative, inclusive environment where your ideas matter and your leadership shapes how we serve our customers. With our modern office spaces, focus on employee development, and strong company values, you’ll be empowered to grow both personally and professionally.
- Make an impact that resonates. Join Sonova and help us bring the world closer through better hearing.

**More about what we offer**
- As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of competence development opportunities for both your professional and personal growth, and there are exceptional opportunities for advancement through individual development plans.

We look forward to hear more about you

Sonova is an equal opportunity employer.
- 160099