CRM & Retail Technical Solution Architect

We are seeking a hands-on, technically skilled Solution Architect to join our IT team and take ownership of the design, architecture and implementation of the company’s CRM, Retail and Integration landscape. You will bridge the gap between architecture and delivery — collaborating closely with business stakeholders, project managers, internal and external developers, and our broader IT ecosystem.

This is a hybrid role: part Solution Architect, part Technical Lead, with expectations of direct contribution (configuration, development, administration) alongside architectural leadership.

Our core platforms include Salesforce (Sales Cloud, Marketing Cloud), online e-commerce, MuleSoft, retail POS and external commerce and marketing tools.

**How you will create a beautiful impact**:

- **Lead the architecture and technical design** of CRM and Retail solutions, including:
- Clienteling & point-of-sale systems
- Retail & e-commerce plugins and tools
- Data processing & client data network
- Salesforce-related technologies
- MuleSoft integration platform
- **Actively contribute** to solution implementation:
- Configure/admin systems as needed
- Implement or support smaller technical enhancements directly
- Perform code reviews and guide external/internal developers
- Collaborate with key stakeholders (Marketing, Sales, Retail Operations, Digital, Data, SAP teams) and contribute to:
- Business requirements shaping and writing technical requirements
- Solution workshops and technical validation of ideas
- Cross-functional design sessions
- Own and maintain **solution documentation** and architecture assets.
- Provide **technical leadership** to project managers and developers:
- Approve detailed designs and integration patterns
- Ensure quality, scalability, and business alignment of delivered solutions
- Contribute to the **standardization of technical approaches** across the IT ecosystem
- **Continuously improve** the company’s CRM & Retail architecture to support evolving business needs.
- Act as an administrator or support for selected systems/tools (Jira, Confluence, Bitbucket, monitoring, etc.).
- Support **technical troubleshooting** and help resolve architecture-level blockers.

**What you need to have to be our next audacious and creative talent**:
**Must-Have**
- Solid understanding of retail systems: POS, clienteling, e-commerce tools, loyalty, marketing automation, inventory management
- Basic understanding of SAP (ERP/4HANA) in context of retail operations
- Hands-on experience in Salesforce ecosystem (Salesforce CRM, Service Cloud)
- Good understanding of integration architecture, preferably with MuleSoft (or similar iPaaS)
- Ability to directly configure/administer Salesforce and/or MuleSoft systems, and implement smaller technical solutions yourself
- Experience designing end-to-end business solutions and working across systems and teams
- Strong collaboration and communication skills — ability to work with business stakeholders and technical teams alike
- Proven experience reviewing and approving designs from development teams
- Good documentation skills and disciplined technical thinking

**Nice-to-Have**
- Hands-on development experience in one or more of:
- Salesforce Apex, LWC Components, Expérience Cloud
- MuleSoft flows and APIs
- middleware tools
- ETL tools
- Experience with data modeling and/or data quality in the CRM/Retail domain
- Knowledge of retail operations and data flows
- Experience with Agile delivery and DevOps practices

**What We Offer**
- Opportunity to shape and evolve a complex CRM & Retail architecture with significant business impact
- A collaborative, pragmatic IT environment — with both strategic and hands-on opportunities
- Room for personal growth and the ability to influence technical direction
- A company culture where IT and business work hand-in-hand

At La Prairie, we are committed to supporting your professional and personal well-being through a comprehensive benefits package that includes:

- **Health Insurance Contribution**: Enjoy a monthly contribution towards your health insurance.
- **Generous Leave Policy**: Benefit from 25 days of annual leave, plus an additional 8.5 days off (available for HQ employees).
- **Flexible Work Arrangements**: Embrace a balanced work-life with the option to work from home up to two days a week.
- **Exclusive Product Discounts**: Access special discounts on La Prairie products and participate in Employee-Only Sales at our exclusive Employee Boutique.
- **Skill Development Opportunities**: Benefit from unlimited access to La Prairie’s “SkillCare” program, tailored to enhance your skills and support your professional growth, along with access to the LinkedIn Learning platform for additional learning resources.
- **Mobility Opportunities**: Explore internal and international mobility options within the Beiersdorf Group.
- **Employee Referral Bonuses**: Earn bonuses for referring talented individuals to join our team.

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