Operational Excellence Manager

This role offers the opportunity to work in a matrixed environment, influencing not only local teams but also contributing at a network level through the CSL OE Community of Practice. You will **lead, coach, and mentor teams across multiple layers of the organization**, ensuring the COS mindset and practices are embraced at every level and help achieving the site(s) Compelling Business Needs (CBNs).

**Main Responsibilities and Accountabilities**:
**Operational Excellence Leadership**:

- Serve as an OE Business Partner, leading and coaching COS rollouts in both operational and support areas
- Develop, implement, and further develop the OE roadmap for a key value stream and/or support function at the Bern site.

**COS Implementation and Maturity**:

- Facilitate transformation workshops and enable teams to adopt COS methodologies such as Process Centric Teams (PCT), Visual Management, and Standard Work practices.
- Lead the establishment of Tier Meetings, Visual Management boards, and Continuous Improvement (CI) routines to drive operational alignment with the site's Compelling Business Needs (CBNs).
- Promote Leader Standard Work through Gemba walks, layered coaching, and process confirmation to sustain long-term COS integration.
- Conduct COS Maturity Assessments to ensure continuous progress in COS adoption and improvement.

**Continuous Improvement and Change Management**:

- Act as an OE Change Manager, Role Model, Coach, and Mentor to inspire and sustain the COS at all organizational levels.
- Coordinate a portfolio of CI projects, ensuring alignment with COS objectives to sustain and enhance business performance.
- Lead and/or coach complex CI projects and problem-solving workshops, using structured Lean Six Sigma approaches.

**Training and Knowledge Sharing**:

- Support the development of COS and Lean Six Sigma training materials for both the site(s) and network.
- Deliver CI training and coaching to drive certification, utilizing Lean Six Sigma methodologies.
- Share Smart Practices across the Bern site and the broader CSL global network.

**Qualifications & Experience Requirements**:

- Bachelor's degree in Business Administration / Economics / Life Science / Data Science / Engineering, or a related field.
- Minimum of 6 years of relevant Operational Excellence experience, with a proven track record in:

- Leading OE transformational change programs (experience with production systems implementation preferred).
- LEAN shop floor management and CI methodologies.
- Lean Six Sigma (Green Belt certification preferred) with hands-on project experience.
- Managing and reporting in a matrixed, highly regulated environment (Pharmaceutical industry and GxP experience preferred).

- Strong leadership capabilities with a proven ability to coach and mentor cross-functional teams and leaders.
- Excellent communication skills, capable of engaging with stakeholders at all organizational levels.
- Advanced knowledge of data analytics tools (e.g., Minitab), MS PowerBI, MS Power Apps, and digital transformation initiatives.
- Fluent in both German and English.

**About CSL Plasma**:
CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

**Our Benefits**

**You Belong at CSL**

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

**Equal Opportunity Employer