Sales Operations Coordinator

Company Description
**Born in the North**

Canada Goose was born in the Arctic, where the difference between life and death, quite literally, hangs by a thread. It’s the only place where we can fully understand the what the meaning of “cold” really is, and it’s why we do what we do. But it’s not for everyone. Some call the Arctic landscape relentless. Dark, dangerous and uninviting. We call it home. It’s also home to the people of the North - the foremost experts in cold. Just as the Italians know knits and the British know wool, northern communities know parkas. Like us, they embrace living off the land and have a strong and meaningful respect for nature. We honour them, never losing sight of the wisdom we can learn from their patience, resilience and deep connection to all that surrounds them.

**Our Purpose - We inspire and enable all people to engage with the outside world.**

At Canada Goose, nature is our North Star. We aren’t simply linked to nature - we’re guided and inspired by it. Our connection to the environment compels us to design functionally superior products so people can immerse themselves in the outside world. Our first parkas were made for northerners, those living in the coldest places on Earth. Today, our products continue to be designed for the extreme outdoors, but they’ve also been adapted for all aspects of modern life - past the four walls that shelter us and beyond our everyday experiences. Whether you’re crossing the rugged terrain of Antarctica or commuting in rush-hour during a downpour, we endure any extreme, observe every detail, and take the long view to make clothing that enables everyone to live out there, wherever “out there” is for them.

**Our Core Belief - Greatness Is Out There**

Canada Goose is more than a company that makes best-in-class outerwear. We’re a community that’s propelled forward by one core belief: greatness. Greatness has driven us to where we are today, and it’s always been at the heart of Canada Goose. It’s a journey, not a destination. Whether that means honouring traditional methods of craftsmanship, supporting explorers around the globe, or enabling people to discover more about the world, we’re moving towards something bigger than ourselves. Greatness is about making possibilities limitless, and creating your own definition of what it means to you here at Canada Goose.

Job Description
**Key Responsibilities: Wholesale Operations**
- First point of contact for sales, finance and logistics teams and customers to manage the order book.
- Maintain operational excellence with timely and accurate order processing and communication for all orders. Ensuring accuracy of terms, pricing and delivery information. Facilitating and executing revisions on orders and customer information.
- Reviewing order fill rates, releasing orders for processing and tracking product delivery.
- Assist customers as well as internal and external sales and planning team members with all order inquiries, such as inventory availability, order status, product information, back order tracking, estimated ship dates and tracking information
- Support sales and planning and ensure procedures and practices are in alignment with department initiatives
- Coordinate with Sales & Operations team to ensure sales order and confirmations are properly authorized, accurate and entered into the company business systems according to set timetables
- Sales reporting to be updated daily including orders shipped, open orders, allocated orders, back orders and credit holds to distribute internally and to the account base
- Resolve escalated customer issues by investigating problems and developing solutions
- Ensures all customer account information are up to date and maintained in our systems
- Works closely with Sales and Operations to provide accurate information on order status and anticipated fill dates of back order products
- Coordinate with finance department to assist in invoicing of pro-forma invoices, credit notes and credit insurance checks
- Issuing return authorizations requested by Account Executives and ensuring correct approvals are granted. For accuracy ensuring invoices have been issued for returning product.
- Weekly analysis of the order book, ensuring product flow. Issuing reports to Account Executives and select wholesale customers.
- Participating in weekly order book meetings by presenting the most up to date, accurate information relating to order management. Recommending areas of opportunity.
- Adhering to internal controls as outlined by internal audit team.
- Providing back up support to the team as necessary.

**Key Responsibilities: Sales Operations - Direct to Consumer and Other Channels**
- Respond to inventory availability inquiries from various departments
- Provide cross-functional team support, help troubleshoot issues that impede the completion of sales orders
- Ad hoc reporting
- Maintaining ATS visibility
- Executing and manag