Claims Manager

**Intro**

Ready to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm. Recognising the need for change, grape aims to revolutionize the traditional employee insurance model.

**Your Role**

As a claims manager, you will be working in an exciting international environment, based in Basel and Zurich. You will be the primary point of contact for our claims. You will be handling claims submitted by our customers through our fully digital software solution and often act as one of the main points of contact to our clients - actively shaping the customer experience.

**What you will do**
- Coordinate efforts with customers, service providers, and partners
- Support and advise corporate customers
- Oversee claims processing in KTG, UVG/Z realms
- Verify responsibilities and coverage for each case
- Implement case management strategies and explore recourse options
- Actively manage cases, obtain medical records, collaborate with social insurance entities
- Ensure adherence to internal processes, collaborate with various stakeholders

**Requirements**:

- You worked at least 3+ years in the employee insurance space: KTG & UVG/Z
- You are tech-savvy and excited about new technologies in the insurance space.
- You are excited to explore new approaches to prevention and reintegration of employees into their work life.
- You have strong communication and interpersonal skills to build long-lasting relationships with our partners and support the employees during their leave.
- You have a team player attitude with the ability to work in a fast-paced startup environment.
- You have excellent verbal and written communication skills in German (C1 level) and French (B2 level).
- You have medical or coaching expertise.
- You have experience in dealing with international employee insurance and benefits solutions.

**Benefits**
- Remote-friendly setup, you can work from home or the office. However, we love spending time together in our beautiful office in Basel, or in Zürich.
- Our offer includes a compensation package with a competitive salary, various benefits, and stock options.
- We have a flexible working hours policy.
- We cherish working with a top tier team and organize monthly team events and bi-yearly team retreats.
- We sponsor a work visa in case you need one and also cover your relocation costs.
- 25 days of paid vacation per year and 9 public holidays.
- 100% reimbursement for all work related books or audiobooks.
- You have access to 12 free mental health sessions per year, from our mental health partner Aepsy.
- We cover your commute to Zurich, or your SBB half fare card.

**Our process**
- Motivational Fit (phone screen) - Maximilian Thoelen, Founders Associate | 30 min
- During this call we want to learn more about you and previous experiences, but also give you the opportunity to ask questions about grape.
- Role Fit Interview - Nathalie Boeglin, Claims Manager | 60 min
- During this call we will go more in depth in understanding your background and skills.
- Skills Assessment
- You will get the chance to work on our skills assessment during a time slot of your choice, to showcase your technical competence.
- Skills Assessment Presentation - Nathalie Boeglin, Claims Manager | 60min
- You will be able to present your assessment and explain your methods & processes more in depth.
- Meet our founders and some of the other team members at our office in Zurich.
- Reference calls
- By this point we will have gotten a very good idea of your background, skills and team fit. Now it’s on us to do the last check with the references you provided.
- Offer
- We’ll write out and send you your offer, so that you can start getting excited about you joining our team

In case you have any questions, feel free to reach out

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