Reservation Manager

vor 1 Woche

Genève, Schweiz Sales - Hotel d'Angleterre Vollzeit

With a privileged location on the shores of Lake Geneva and a breathtaking view of the famous Jet d'Eau and Mont Blanc, the Hotel d'Angleterre elegantly combines British charm with legendary Swiss hospitality. An ideal blend of understated sophistication with a passion for service, this boutique hotel offers guests 45 uniquely decorated rooms and suites, all with exquisite artwork and furnishings. Inviting guests to enjoy delicious international cuisine in the Windows Restaurant, as well as cocktails at our famous Leopard Bar and Cigar Lounge.

The Reservation manager oversees all aspects of the reservation process ensuring accuracy, efficiency, and compliance with the 5-star standards of our company, Red Carnation Hotels, and guest expectations.

Main duties:

- Manage all aspects of the reservation process, including handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies
- Provide a warm, personalised telephone service
- Propose an offer tailored to the customer's requirements, while complying with the hotel's sales guidelines
- Develop and implement strategies to maximize room revenue and occupancy levels, including setting pricing strategies, managing inventory, and implementing upselling and cross-selling initiatives to achieve revenue targets
- Generate reports and analytics related to reservation performance, revenue metrics, and market trends, providing insights and recommendations to senior management for strategic planning and decision-making
- Provide leadership, guidance, and direction to the reservation team, including recruitment, training, performance management, and professional development, to foster a high-performing and motivated workforce
- Collaborate with other hotel departments, including front office, sales, and marketing, to ensure a seamless and personalized guest experience from booking to check-out, implementing initiatives to enhance guest satisfaction and loyalty.

Prerequisites:

- Graduate of a hotel management school or hotel management training course
- At least 3 years' experience in a hotel of the same category in a similar position
- Fluent in French and in English, oral and written expression. Mastering a third foreign language is highly desirable
- Advanced administrative, accounting and IT skills. Mastering a PMS, such as Opera Cloud, is highly desirable
- Courteous, discreet, available and possessing strong sales skills
- Dynamic, customer service-oriented and comfortable with human contact.

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