Account Executive, Enterprise

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Account Executive, Enterprise - Retail & Manufacturing Industries, Switzerland & Austria

Are you seeking for an exciting Sales role in Retail & Manufacturing Industries in Switzerland & Austria? Are you passionate about great CX and the innovation power of cloud? Do you bring a wealth of experience in selling complex enterprise software Software-as-a-Service (SaaS) to Retail and/or Manufacturing clients in Switzerland? And do you possess a good knowledge of the Retail & Manufacturing landscape, the main actors and can you rely on a strong network within either or ideally both industries in Switzerland & Austria? Are you ready to embark on a mission with our prospects and customers to transform their customer experience (CX) by adopting cloud/SaaS? If you answered yes so far and you enjoy a professional, dynamic and diverse team, if you are seeking for an exciting sales challenge with the possibility to grow, if you enjoy working for a market leader offering competitive rewards and all the support to be successful? If so - do not hesitate and let’s meet

The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales expert, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and existing customers. Account Executives help solve the business needs of our prospects and customers by aligning those needs and objectives with Genesys solutions. Account Executives own all opportunities within their prospects and customers and are responsible for coordinating resources and managing the sales campaign across the entire sales cycle and forecast their pipeline accurately.

Your role as an Enterprise Account Executive is to close net new business and retain the existing customer base to which you are assigned. You will focus on the vertical industries Retail & Manufacturing and further develop Genesys regional positioning in these industries with the objective to clearly articulate and establish a compelling value proposition specific to that vertical and refine the go-to-market. You are responsible for all opportunities and accounts assigned to you. This responsibility requires the management of both pre-and post-sales support resources throughout sales campaigns and reports to a Sales Manager.

The Account Executive works hand in hand with Marketing and Sales Development Representatives to define lead nurturing up to hand-over of qualified leads and opportunities. Further, the Account Executive teams up with Solution Consulting to discuss and review account strategy and opportunity progress, prepare meetings, conduct CX discoveries, etc. Once an opportunity has been closed, the Account Executive’s job is to help manage the initial phase of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Success Management, Value Realization
- and Professional Services teams - whose goal is to help you close the deal and deliver the project against the plan.

KEY RESPONSIBILITIES:
The primary responsibilities for this role include (but are not limited to).
- Build and drive the go-to-market for Genesys in the Retail & Manufacturing in Switzerland & Austria
- Effectively engage with prospects and customers to identify, qualify and close net new sales
- Accurately forecast your sales pipeline and review with senior sales leaders and revenue operations functions
- Build and expand relationships with Economic Buyer in prospect and customer accounts
- Identify and understand customer needs and connect client’s business objectives with Genesys offerings and solutions
- Articulate and present to customers and prospects how Genesys solutions address their pain points and the value the Genesys solutions bring to their business
- Influence customer’s and prospect’s strategic initiatives by creating short-, mid
- and long-term vision for a CX transformation in the Cloud
- Drive sales campaigns forward, from initial stages in the sales cycle to ultimately successful closing, including commercial negotiation
- Engage with and orchestrate cross-functional team members from solution consulting to advisory services, customer success and professional services to accomplish an aligned customer proposition
- Build new eco-system partnerships to extend the value proposition holistically for the Retail & Manufacturing industries in Switzerland & Austria
- Retain your assigned customer base and expand footprint through cross/up-sell
- Establish yourself as a ‘Trusted Advisor’ to the prospect or customer in assisting your customers in maximizing their ROI with Genesys solutions

MINIMUM REQUIREMENTS:

- Track record of