Platform Management

N/A

Overall purpose of role

The role holder will take a leading responsibility for delivery implementation & execution of the Regional COO activity (including Technology, Operations & Products) for Private Bank Wealth Management on an end-to-end basis, to deliver a high-performance business. The role requires a comprehensive understanding of the regulatory environment, framework and operational concepts & principles which govern the Private Bank business in Switzerland. They will work closely with key PBWM stakeholders to define and execute the Private Bank & Wealth Management COO vision and strategy to support the growth aspirations of the Barclays PBWM business, focused on building a robust and scalable business to meet / exceed near and long-term goals around our Client, Colleagues, Citizenship, Conduct and Company value statements.

Responsibility for the implementation of effective Platform procedures and practices, benchmarked to the highest level of global standards, maintaining sound risk management; delivering great client service whilst ensuring that control and financial crime measures are held to the global standard. The role will be focused on building increased efficiency and optimisation across the existing operating platform to deliver outstanding client and colleague centric journeys.

Key Accountabilities
- Responsibility for supporting effective cost budgeting and control; head count management and for ensuring that fixed and varied costs are managed appropriately in line with business requirements.
- Lead and structure Regional COO through strategic change working collaboratively with colleagues across the COO and PBWM Business, and through governance of outsourced functions (BX). Ensure that all activities are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
- Key enabler for the delivery of specific projects as identified by the business, some centrally and some locally.
- Platform owner for all systems, processes and procedures across the Platform and spanning the Client Journeys on an end-to-end basis; Onboarding, Investments & Advice, Credit, Digital and Colleague.
- Transitioning from a product led to client journey led model. Responsibility for creating a customer and client focused organisation and culture, with simpler journeys, continuous innovation, and omni-channel experience with an Agile approach.
- Developing and nurturing skills and capabilities within the function so that all colleagues have the tools, techniques, and frameworks they need to be client focused on every interaction.
- Managing risk and controls effectively and collaborating across Barclays to design and embed controls in the right way. Championing a culture where all colleagues understand and follow the Barclays Risk Management framework, taking personal accountability for ensuring that processes, risks, and controls are applied in a way that achieves positive outcomes for the bank, its customers, and its clients.
- Deliver Regulatory, Risk & Control Management and remediation activities, records management, Business Continuity Management (BCM), Know your client (KYC), Anti Money Laundering (AML), investment services, client reporting service levels, appraisal, reporting and tracking Risk Events and Control Log.
- Ensure delivery of processes and its resources, lead interactions with other functions to achieve the defined functional strategic objectives. Expected to ideate, lead and deliver solutions on process improvement and eliminating recurring issues.

Stakeholder Management and Leadership
- Provide support to the PBWM COO & Barclays Switzerland Management Team in the delivery of the operational objectives, ensuring a smooth, effective, and compliant operation of the business environment.
- Collaborate with the PBWM business & other stakeholders to understand client and business needs, incorporating feedback into the PBWM COO strategic objectives.
- Provide leadership and support as well as strategic guidance where required, of the wider business objectives and goals.
- Contribute to local, regional and global Operations teams, including outside of specific subfunction.
- Collaborative leadership, promoting a cross-functional approach to achieving organisational objectives.
- Achieving timeliness, consistency, quality, completeness, and accuracy in reporting to stakeholders
- Role holder will represent PBWM / PBWM COO when dealing with internal and external auditors and regulators where required, being the accountable executive for any relevant audit/regulatory deliverables. They will also have oversight of the external relationships maintained across the franchise such as contractual and outsourcing arrangements.
- Driving a cultural transformation to introduce new perspectives into design and decision making. Embedding a continuous improvement mindset. Collaborative leadership, promoting a cross-functional