Engineering Operations Coordinator

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

**Job Description**:
We are looking for a Swiss knife in Lausanne.
Does it resonate with you handling change and a variety of projects and tasks in a hypergrowth environment within an IT Unicorn company?

In this role, we are looking for a true proactive profile, with the ability to work autonomously always with a positive attitude towards challenges, and able to manage competing priorities in a fast-paced environment.
If at his point you are eager to know more, keep reading

In this role, you will be exposed to different projects and tasks with the goal of having a significant impact on the day-to-day operation of the Engineering organization. How?
- You will develop the department’s reporting capabilities to gain visibility on trends and patterns that may be having an impact on Engineering productivity and performance.
- You will review company data, policies, procedures, and building reports based on these findings and recommend programs to improve the overall Engineering metrics.
- You will gather data, do research, and recommend ways to improve our operations and effectiveness.
- You will translate findings and observations into easily understandable reports and presentations for the management.
- You will own and manage small projects and cross-team initiatives end to end that will help us to ensure the efficient operation of the Engineering organization enabling it to innovate and deliver high-quality products on time.
- You will enable data-driven Engineering Operations and work across Engineering departments, and across the company, interacting with other functions like HR and Finance, and in particular with the Transformation & Growth team, part of the Engineering Operations Department.
- You will collect information required for efficient CTO decision making
- You will be involved in building optimal hiring plans and managing budget
- You will help define OKRs and track progress towards goals
- You’d anticipate risks and help define mitigation plans
- You will be based in Lausanne and will report directly to the Head of Engineering Operations.

**Qualifications**:

- Proven experience in a similar role
- Outstanding analytical and reporting skills and attention to detail
- Experience working closely with executive management, up to C-level
- Excellent communication and presentation skills in English
- Proficiency with MS Office and transforming research raw data into clear insights
- Understanding of IT industry, modern Software development and SaaS products, is a big plus.
- Proactive, you get things done and can work with mínimal supervision

Additional Information

We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.