Desktop Support
Vor 6 Tagen
**Responsibilities**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
**Requirements and skills**
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
**Job Types**: Full-time, Part-time
Work Location: In person
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End User Support L2
vor 15 Stunden
Oensingen, Schweiz Sharp Brains Ltd Vollzeit**Job Details**: **Position: IT Support Technician L2**(On-site) **Role Type: Backfill** **Working Days: On-Demand** **Contract duration**: 1 year (extendable) **Contract Type**:Freelance / B2B contract **Experience Required**: More than 2 years as IT Support. **Site Address: Oensingen, Switzerland**(On-Site) **Languages required**:English (B2),...
