End User Support L2

**Job Details**:
**Position: IT Support Technician L2**(On-site)

**Role Type: Backfill**

**Working Days: On-Demand**

**Contract duration**: 1 year (extendable)

**Contract Type**:Freelance / B2B contract

**Experience Required**: More than 2 years as IT Support.

**Site Address: Oensingen, Switzerland**(On-Site)

**Languages required**:English (B2), German (B2 to C1)

**Role Overview**:
As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in accordance with hardware warranty terms and customer security compliance standards. You will work under direction, following procedures and escalating complex problems to Level 2 engineers or relevant teams.

**Responsibilities:

- **
- Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
- Provide first/second-level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of the Mac operating system, to support Apple pc users.
- Install, upgrade, support, and troubleshoot printers, and computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, and printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

**Job Type**: Part-time

Expected hours: 20 - 25 per week

Application Question(s):

- Are you ok with B2B contract?
- Are you ok with Backfill role?

**Experience**:

- IT Support: 1 year (required)

**Language**:

- German (required)

Work Location: In person