Customer Services Coordinator Germany

**About Crown**

Crown Holdings, Inc., is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

**About this opportunity**:
**Your work environment**: We are looking for a **Customer Services Coordinator Germany**. The position is based in Zug (Switzerland) and reports to the Pricing and Contracts Manager EMEA.

Within the Principal’s policies and instructions, the successful job holder will provide world class customer service to ensure orders are fulfilled in line with Crown’s commitments whilst ensuring SOX controls are in place and followed in line with Group and Company policies.

**Your mission in Crown**:

- To follow the day-to-day relation with Customers
- To receive orders from Customers / obtain ATMs, enter orders, maintain pricing module and sales orders in the system (SAP).
- To liaise with customers to validate short term demand plan.
- To follow up transport to ensure Customers are delivered on time.
- To provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation (slow and non-moving f/g stocks) up to the delivery to customers’ filling line/s.
- To ensure documentation and stocks reported to customers are correct.
- To organize and follow exports flows.
- To liaise with local customers when required.
- To ensure that the financial handling of deliveries is within the specified credit limits.
- To resolve all sales invoice queries
- To liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location
- To liaise with Supply Chain department on material supply and delivery of products
- To implement and maintain administrative controls to support to achieve the tasks required by the job.

**About you**:
You possess a comprehensive proficiency in Microsoft Office, particularly Excel and a strong working knowledge of ERP systems (SAP). You are an effective communicator, at any levels of the organisation, both internally and externally, with good interpersonal and planning skills. Besides German, you have excellent verbal and writing skills in English - knowledge of other languages will be a plus.
We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings.

**What Crown Offers You**
- The opportunity to build a career in a multi-cultural environment
- To be rewarded fairly and promoted based on merit and performance
- Professional and personal development through training and work experiences Strong engagement and commitment to the safety of our employees**Join us and become part of an international team of professionals who are passionate about sustainable packaging**

**Working Together**

Accessibility, Equity, Diversity, and Inclusion are key features of Crown’s culture of Working Together. We aim to value and respect each individual and foster an environment where everyone is represented.

We strive to promote psychological safety, allowing colleagues to bring their authentic selves to work and ultimately generate a sense of belonging at Crown.

**Social Media**
Learn more about Crown on our social media channels.
LinkedIn | Facebook | YouTube | Glassdoor | X (Twitter)

crownholdings #metalpackaging #sustainability #workingtogether #crownlife #LI-CP1

**Customer Services Coordinator Germany**:

- Requisition ID: 3704
- Location: Zug, CH, CH-6340
- Functional Area: Sales
- Experience Level: Experienced professional
- Type of Contract: Permanent