Digital Program Manager

The actual location of this job can be in any Lonza site with a preference for Visp in Switzerland. Relocation assistance is available for eligible candidates and their families, if needed. The Digital Program Manager (DPM) will define a cohesive and all-inclusive digital strategy for SPM clients globally. The DPM coordinates data interfaces and customer's specific digital services in a customer program, acts as single point of contact and bridge between business processes and IT for all stakeholders including the customer. This encompasses nurturing long-term customer relationships, ensuring customer satisfaction, and driving customer retention and growth. The role is proactive, focusing on preventing issues before they escalate and continuously maximizing the value customers derive from digital activities.In addition, the DPM will implement and improve digital governance initiatives and projects across the SPM network to drive visibility of KPIs, issue handling and profitability as well as establish robust GMP processes in the involved areas.What you will get:An agile career and dynamic working culture.An inclusive and ethical workplace.Compensation programs that recognize high performance.A variety of benefits dependent on role and location.In addition to a competitive salary, you can expect numerous lifestyle, family, and leisure benefits. Our full list of tailored local benefits can be found below.Benefits in Basel: What you will do:Developing cohesive digital service strategy and roadmap jointly with customer and internal program stakeholders.Requirements gathering and documentation: Help articulating new customer use cases / requirements in the domain of Lonza digital activities.Stakeholder Communication: Leads communication across customer, Lonza business and technical teams to ensure everyone is aligned on objectives and progress of customer digital roadmap and vision.Maintain alignment of digital services across sites and provides training if needed.Provide input for steering committee meetings as responsible person for the respective digital services.Ensures that customer challenges are thoroughly understood and translated into effective requirements. Managing and prioritizing the requirements backlog jointly with customer.Supports release management including planning when functionality releases occur to maximize value delivery.Help with prioritizing needs and managing trade-offs involving scope, budget, and time to ensure the best delivery outcomes without bloating the service.Ensure overall quality, performance, and outcomes of a specific customer digital services throughout its lifecycle.Perform other duties as assigned.What we are looking for: Degree in IT, Scientific, Engineering or Project Management discipline.5+ years working experience in local, regional and global process improvement / project management function of which minimum of 2 years of relevant experience in an operational role within the Pharmaceutical or closely related industry.Excellent understanding of data concepts, data sharing and dashboard generation required.Experience with GMP systems or processes is a plus.Excellent English communication skills.About LonzaAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.Ready to shape the future of life sciences? Apply now. Reference: R72575