Customer Support Manager Ammonia
vor 2 Stunden
Customer Support Manager Ammonia Location: Winterthur Workload: 100% Starting Date: or tbd Responsibilities: Customer Support: Provide assigned key customers (shipowners) the needed support on daily inquiries, technical assistance and troubleshooting Key account function, interface of WinGD towards end customer (ship operators), and internally interface to R&D team Responsible for the post development of WinGD Ammonia technology, in close cooperation with Product Management team like portfolio responsibility Define short term and mid-term design improvements, engine drawings and manuals in close cooperation with R&D, Product Management and warranty team - with high cost awareness Ensure timely and consistent communication towards our customers; engine builders, shipyards and ship operators together with our local offices Monitor actual project cost; forecast future cost to define the budget need for the upcoming periods Support / moderation of customer meetings and support of Sales team Requirements: MSc or BSc degree in Engineering or equivalent working experience Minimum 5 years of experience in the marine engine business or similar businesses Knowledge of 2 stroke crosshead diesel engine technology, maintenance and/or operation of advantage 2 Stroke injection systems knowledge of advantage Knowledge of cooperation with internal and external partners Pro-active and self driven personality Experience with harardous fluids handling of advantage Fluent in English (written / verbal) Our offer: An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network Award winning and extraordinary products Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome In-house technology training and professional development opportunities Application: We only consider a complete application including updated CV, motivation letter, diplomas/certificates and letter of reference/testimonial.
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