Global Relationship Manager

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.  Inviting applications for the role of Global Relationship Manager - Assistant Vice President - English This role ensures Genpact experiences with current clients through relationship building and understand its clients’ needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services. Responsibilities Responsible for driving growth within a regional portfolio or account of >$20M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services. Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans. Leads account planning and account strategy. Understands the levers that impact P&L and contract or change management to drive improved account performance. Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy. Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration. Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor. Develops meaningful internal/external relationships with C-suite leaders across the client organization. Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly. Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship. Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers. Work upon keeping the client as “Trusted Advisor” in Client Satisfaction surveys and action any feedback received in the survey.  Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to “C” level executives. Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO). Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained. Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives. Provide insights on what is happening with customer’s financials and drive business strategies within operating teams to make valuable contributions to the customer.  Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability. Partner with onshore and offshore delivery teams to build effective deal solutions. Qualifications we seek in you Minimum Qualifications Proven experience handling senior client relationships at Fortune 500 companies. Experience leading and closing end-to-end deals. Relevant years of business/segment/industry expertise Sound financial & commercial business understanding Prior consulting experience Bachelor’s degree in business, technology, analytics, or a related field. MBA is preferred. Experience managing large strategic relationships and proven track record growing account revenue / portfolio size. Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client. Preferred Qualifications/ Skills Has tolerance for ambiguity, is comfortable with change, and can flex quickly. Relates openly and comfortably with diverse groups of people.  Holds self and others accountable for meeting commitments internally and externally. Delivering commitments, showing others, they can be trusted to do what they say they’ll do. Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results.  Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Is viewed to be a trusted advisor both internally and externally to key stakeholders. Exhibits speed to outcome and consistently achieves results. Is competitive, hard driving and motivated by delivering value.  Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  Make an impact – Drive change for global enterprises and solve business challenges that matter  Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.