Senior Engineer After-Sales
Vor 2 Tagen
Description
:Our local product group Insulation & Components is the technology leader in design and manufacture of high voltage transformer bushings. All renowned international companies of the electrical industry, active in power generation, transmission and distribution are among our customers. We have a top position in the high voltage bushing areas worldwide.
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Do you enjoy working with customers and lead investigations of field failures? Are you a flexible and proactive personality with good negotiation and communication skills? If you like to work with challenging and interesting products and with a motivated and professional team, then we have an exciting job for you.
Your responsibilities
Together with your colleagues, you are responsible for our customers care service and after sales
You establish and maintain a close relationship with our customers and fulfill customer inquiries
You advise our customers world-wide in technical questions and maintenance
With your professional and experienced manner, you independently manage customer service cases in a structured way to define necessary actions and if necessary, you lead the team to perform analysis according to lean methodologies (DMAIC, 8D, A3, etc.)
You conduct and manage Root Cause Analysis investigations to prevent avoidable problems from reoccurring
You prepare service-related quotation to enhance service sales and customer satisfaction, by executing order processes for spare parts and repairs. Ultimately you will be the key-coordinator to organize on-site-operations and maintenance
Preparing and conducting training using various methodology for our customers, sales specialists and internally in our organization
Your background
You preferably have a bachelor’s degree in electrical engineering or similar
Profound experience in dealing with customers of various cultural background. You convince with your representative, confident and competent appearance as well as your communication skills
Professional experience in the field of power grids, energy systems, high voltage or similar
Self-starter mentality with high learning agility, quick comprehension, and pragmatic implementation orientation
Exceptional problem-solving skills using both heads-on and hands-on approach
Reliable and independent personality with a high degree of initiative and of responsibility and commitment
Language: excellent skills in English and fluent German.
Social maturity and cross-cultural awareness
Excellent computer skills in MS Office, SAP knowledge an advantage
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