Tele-Optometry Manager

We are looking for a Tele-Optometry Manager who will lead, develop and scale the Tele-Optometry services across the VisilabGroup (Visilab, Kochoptik, McOptic). This role is responsible for team leadership, service quality, strategic development, cross-functional alignment, and the continuous expansion of tele-optometry within the Swiss optical retail environment.You will act as the ambassador and key driver of Tele-Optometry, ensuring operational excellence, strong performance, high-quality customer experience, and sustainable growth. Main responsibilities: Leadership & Team Management -Lead, develop and mentor the growing Teleoptometrist team (performance management, coaching, objective setting). -Managing hybrid employees store/teleoptometry and freelancer/teleoptometry.-Ensure strong professional standards, clinical quality, and adherence to all legal requirements (GesBG, cantonal health laws).-Create a culture of collaboration, accountability, and customer-centricity.-Plan workforce needs and optimize scheduling to ensure coverage and capacity.-Support team members in complex clinical cases and act as escalation point. Professional & Clinical Responsibilities -Perform virtual (and in-person) eye examinations to maintain credibility, service insight, and clinical excellence.-Ensure high quality and safety in all tele-optometry processes.-Oversee systematic referrals to ophthalmologists in case of abnormalities.-Monitor clinical KPIs and proactively address deviations.-Maintain up-to-date knowledge of legal frameworks, clinical guidelines, and technological developments. Training & Development -Define, develop, and maintain the training framework for Teleoptometrists and store teams.-Oversee the creation of guidelines, SOPs???, and educational content.-Ensure consistent onboarding, skills development, and upskilling of the team.-Provide coaching to store teams to increase tele-optometry readiness and competence. Store & Business Support -Act as the main ambassador for Tele-Optometry across all stores (Visilab, Kochoptik, McOptic).-Strengthen relationships with Store Managers, Area Sales Managers and IT.-Drive store engagement, service adoption, and booking volume.-Conduct store visits and on-site presence days to support teams and improve collaboration.-Monitor store-level KPIs (capacity, appointments, exam volumes, conversion).-Identify underperforming stores and implement improvement measures together with field leadership. Strategy, Processes & Optimization -Shape and implement the strategic roadmap for Tele-Optometry and future tele-health services.-Identify opportunities for improvements in systems, tools, workflows, and processes.-Lead or contribute to cross-functional projects (IT, Retail, Clinical, Training, Marketing).-Optimize appointment management processes for maximum capacity utilization.-Ensure alignment with VG Management and provide strategic recommendations. Reporting, Analytics & Interfaces -Deliver regular reporting on KPIs, capacity, performance, service quality, customer satisfaction.-Present insights and recommendations to leadership teams. Ensure strong interfaces to: VisilabGroup Management (strategic alignment, reporting) Managing Director, Sales Director Area Sales Managers Store Managers and store teams IT / Digital, HR, Operations HR BP Ophthalmologists and medical partners Federal and Cantonal Authorities (compliance topics) Main requirements: -Completed degree in Optometry, Ophthalmic Optics, or equivalent qualification.-Valid professional license in Switzerland.-Extensive experience in optical retail and clinical practice (incl. refraction and diagnostics).-Multi-year leadership experience (team management or store management).-Knowledge of Federal Office of Public Health FOPH and cantonal health regulations.-Ideally multilingual: German, French, English (Italian is an advantage).-Strong communication, influencing, and change-management skills.-Experience in project management and cross-functional collaboration. Analytical mindset with the ability to interpret and act on KPIs.-High level of autonomy, organizational strength, and problem-solving ability.-Willingness to travel across Switzerland (Visilab, Kochoptik, McOptic, HQ). Likely Weekly Schedule (will evolve as team grows) 40% Clinical Work & Eye Exams 20% Team Management & Leadership 20% Reporting, Analysis & Strategic Planning 20% Communication, Influencing, Project & Process Management