Trainee Customer Experience

Trainee Customer Experience & Digital Product Über den Job Shape the future of Switzerland’s digital transformation At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how brands interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland. How you can make an impact As a Trainee, you will gain hands-on experience working on client engagements from day one. Together with your project team, you will be helping our clients to solve their most pressing customer experience and engagement challenges through conceptualizing and delivering digital solutions. Your responsibilities will include: Supporting our clients in conceptualizing and defining end-to-end customer experiences (based on user-centric methodologies) that align with business goals Collaborating with cross-functional teams - always with a focus on finding the sweet spot between users, business, and technology Supporting experience-led development or integration of digital products in an agile manner Engaging with various stakeholders to understand client needs & opportunities, ensure alignment with engagement objectives and report on progress Being an intrapreneur and further shaping your personal and professional skillsets through engagement with initiatives you’re passionate about Get the opportunity to continue as a Consultant after the completion of a 6-month traineeship Who We Are Looking For To be successful in this role, you should have: A Master’s degree from a great university in business/economics, digital management, or STEM subjects A demonstrable interest and first-hand work experience in business or technology related fields You’re a natural presenter and strong communicator Your English and German are spotless, French is a strong advantage You have Ninja skills: you’re agile, flexible, curious, and a quick learner You’re a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc. You’re excited by the value that digital solutions can unlock for users and businesses Your Team Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries. Careers at Deloitte. Choose your impact. At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energizes you. At Deloitte, you can choose your impact. In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn. Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change. We look forward to hearing from you Please click on “apply now” to submit a complete application, including CV, cover letter, references and degree certificates. *We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back - apply today. We do not accept applications from recruitment agencies for this position. Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.