Commercial Operations Manager
Vor 2 Tagen
The position's mission is to ensure the efficient, accurate, and secure management of precious metals operations for a diverse range of clients, while leading and developing a team of 10 operations professionals. The role aims to maintain high standards of operational excellence and compliance, optimize processes, enhance inter-departmental coordination, and leverage technology to meet and exceed both client expectations and organizational goals. This position is also responsible for mentoring team members, fostering a collaborative and productive environment, and motivating the team to achieve superior performance and adherence to company standards.
MAIN ACTIVITIES AND RESPONSIBILITIESTeam management- Direct and support a team of 10 operations professionals managing diverse client streams, including producers, industrials, high-end branded corporates, financial institutions, and bullion dealers.
- Mentor team members, providing guidance and motivation to exceed organizational objectives through continuous development and performance management.
- Manage daily operational tasks such as reconciliations, deliveries, pricing, invoicing, and payments to ensure precision and efficiency.
- Oversee the complete and accurate management of precious metals deliveries, ensuring all documentation is correctly issued and received.
- Monitor and reconcile client trade accounts, market positions, and balances to maintain financial integrity.
- Develop and implement procedures for onboarding new client accounts, ensuring seamless integration into existing systems.
- Enhance communication with key departments such as relationship management, production, logistics, treasury, trading, and back office to ensure cohesive operations.
- Establish and refine operational procedures in collaboration with the COO, setting and tracking key performance indicators to gauge and further improve operational success.
- Work with other departments to design and refine processes, aiming to boost the effectiveness and efficiency of existing operations.
- Partner with IT project managers to develop or upgrade technological tools and software that support and enhance client operations, driving digital transformation and operational efficiency.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's or Master's degree in Economics, finance or another relevant field
- 5-7 years of work experience, preferably in commodities trading house or financial institution
QUALIFICATIONS AND SKILLS
- Excellent leadership skills and high drive;
- Excellent interpersonal skills and customer orientation;
- Sense of responsibility and initiative;
- Ability to work autonomously;
- Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
- Resistance to stress and time pressure;
- Agile and flexible mindset, reactive to requests;
- Excellent organizational skills and attention to detail;
- Ability to interact with colleagues of diverse cultures; respect for diversity;
- Good IT skills; proficiency in Windows environment is expected;
- Proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
- Swiss or EU national or holder of a valid Swiss working permit.
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