Booking Team Lugano

vor 9 Stunden


Lugano, Schweiz Happy.Rentals Vollzeit

Description  PREMISE: CVs of persons living more than 40/45 minutes away from Lugano will neither be read nor processedAt our office in Lugano (CH) we have an open position for a Booking team member who will be responsible for being the first point of contact for our guests. We are looking for someone with excellent communication skills, sales ability and a customer service mentality. You will be trained by our team in the head office, to answer calls and emails efficiently while still delivering a personalized solution to each guest. When needed you will assist the marketing team with extra tasks as required.    Main Responsibilities  •             Answer booking enquiries of guests by phone and email. •             Paying attention to the guest’s requirements to ensure understanding of enquiries and                            deliver personalized travel solutions.  •             Give accurate information regarding availability, accommodation types, areas etc.  •             Providing full customer service to our guests prior to arrival and if needed during & after  •             Assist Marketing- & Accounting team when needed •             Other duties as assigned in line with personal skills/interests.    RequirementsBackground and/or experience in the tourism branch.  •             Fluent in English, French and/or German. Minimum requirement C1.  •             Knowledge of Italian/Spanish would be a +.  •             Strong communication skills (written and verbal)  •             Good computer skills, including the ability to type and talk while successfully navigating through multiple applications.  •             Interest in the travel and hospitality industry.  •             Flexibility to work evenings and weekend shifts.  BenefitsWorking with an international team  •             Dynamic work environment  •             Work arrangement: Flexible (partial smart working possible) •             Permanent contract (after the initial trial period)  •             Full-time job  net monthly approx. 2 900 / 3 100 Swiss francs


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