Order Management Team Lead

Vor 2 Tagen

Geneva, Schweiz SonarSource Vollzeit

On a daily basis, you will

Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance Establish and maintain processes to help the team achieve their goalsCollaborate effectively with various other teams across the organizationWork closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputesMake sure that communication continuously happens inside and outside of the teamEncourage team members in their development, and help maximize their skillsSupport the onboarding process of new team members and consistent learning inside the teamMake sure that data is available to support decisionsEnsure consistency in the execution of processes across the teamAct as hiring manager 

The skills you will demonstrate

Education background in Business Administration, Finance, or a related field5+ years experience in order management within an international and fast-paced environment3+ years of proven leadership experienceStrong understanding of the purchase order process and invoicing in the software industryProven leadership and team-building skills, passionate about helping people growExcellent communication and listening skillsStrong ability to work effectively as part of a teamValuing high-quality workAbility to think criticallyKnowledge of Salesforce.com Fluent EnglishWhy you will love it here• We value a safe work culture - founded in respect, kindness, and the right to fail.• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate• Work-life balance - a healthy work-life balance is very important at Sonar. • Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.

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