Vip Support Engineer

Vor 6 Tagen

Altdorf UR, Schweiz Bechtle Schweiz AG, Onsite Services Vollzeit
Bereit für alles? Bereit für Bechtle.

Bechtle is Germany's largest IT system house and a leading IT e-commerce provider in Europe. Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That's how we drive your future. On site. In Europe. Around the world.

Our mandate

We are looking for an immediately / short-term available

VIP Support Engineer (f/m/d)Your mission
  • Provide competent and confident hands-on L1&L2 VIP Support within the SLAs
  • Troubleshoot complex problems and explain the approach in an suitable way
  • Interacting with senior users and handling escalations calls
  • Find solutions in cooperation with the specialized IT service partners
  • Ensure a smooth process within the service hours
  • Make certain that customer (Top Management) expectations are met
Your profile
  • Completed IT training or comparable qualification
  • Senior experience in IT support, ideally in the VIP / Top Management area
  • Strong service and customer orientation as well as good communication skills
  • Confident handling of ticket systems and common IT tools
  • Very good written and spoken English skills
  • Discretion and professionalism in dealing with sensitive information
  • Readiness for late working hours schedule to cover the service times in the evening
Details
  • Industry: IT Services
  • Start: immediately
  • Duration: permanent
  • Workload: 100%
  • Place of work: Altdorf (UR)
Important - please note
  • International applications can only be considered from EU-27 countries or with a valid work permit for Switzerland.
  • Billing via own company, GmbH or AG is NOT possible.
  • We do NOT consider applications via recruitment agencies.
Your contact

Bechtle Schweiz AG - Department Onsite Services
Christian Betsy
Telefon +41 61 717 60 75

Ready for all this? Then we look forward to receiving your application documents, which you can submit with just a few clicks via our online application tool.

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