Head Of Customer Care — Switzerland
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Our mission is simple: make interactions between health professionals and patients easier. To achieve this, we rely on a young and dynamic team of more than 80 people across five offices in Switzerland.
The Role
Own the post-sale customer relationship end to end. The Head of Customer Care unifies Customer Success and Customer Support under a single mandate: keep One Doc customers onboarded, promoter, retained, and growing, while ensuring every support interaction reflects One Doc's standard of care. The role owns the journey from signed customer to long‑term success, growth, and advocacy.
Own the Customer Care strategy for Switzerland, including priorities, KPIs, team structure, and continuous improvement initiatives.
Lead the Customer Success function: onboarding, adoption, retention including churn fight, upsell/expansion, and
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