Praktikant Hotellerie

As an Intern in the Front Office/Rooms Division, you will play a crucial role in ensuring exceptional guest experiences and efficient operations within the hotel environment. This internship offers hands-on experience in various aspects of front office management, reservations, guest services, and overall rooms division operations. You will have the opportunity to work closely with experienced professionals, gaining valuable insights and practical skills in the hospitality industry.

Operations:

• Assist with check-in and check-out procedures, ensuring smooth transitions for guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a neat and organized front desk area, including lobby appearance.
  
• Assist in managing room reservations, ensuring accuracy and efficiency.
• Coordinate with other departments to fulfill guest requests and preferences.
• Update reservation systems with current information and availability.
  
• Provide information to guests about hotel facilities, services, and local attractions.
• Assist guests with luggage handling, transportation arrangements, and other needs.
• Ensure guest satisfaction by anticipating and addressing their needs effectively.
• Work in F&B departement
• Assist in maintaining records, reports, and documentation related to front office operations.
• Support billing and