Customer Service Clerk

Set Great Service in Motion Ready to be the behind-the-scenes force that keeps our global operations running smooth? At Hero, you're not just processing paperwork, you’re the expert who makes sure every order lands where it belongs, on time, and with a smile. Our exports arrive as planned at their final destination because you bring the energy, skill, and that little extra WOW to every order. How You'll Leave Your Mark Command the Flow: Use your SAP know-how to orchestrate seamless order processing —think of yourself as an air traffic controller for global goods, keeping everything running on time and on target. Rulebook Rebel: Master every regulation and guideline with flair. You’re the compliance superhero who keeps paperwork crisp, borders open, and customs smiling. Orchestrate Adventures: Truck, ship, plane, or courier—if it moves, you move it. You’re the maestro who orchestrates epic journeys for our products, from first click to final handshake. Master of Mysteries: Tangle with letters of credit, unravel the riddles of triangular business, and keep customer data and pricing in SAP as sharp as your wit. Communication Dynamo: Whether it’s a chat with a faraway customer or a quick call with a shipping agency, your words solve problems, build trust, and sprinkle a little delight on everyone’s day. Logistics Legend: Sift through transport offers, spot the winners, and pick the partners who will help you defy distance and deadlines. Customer Joy Creator: Turn complaints into cheer, inquiries into applause, and every interaction into a surprise-and-delight moment—because you don’t just solve problems, you create WOW. Guardian of the Ledger: Keep accounts sparkling, follow up on payments with a grin, and make sure every transaction ends with a virtual high-five. Order Oracle: Your records are always up to date, your reports are legendary, and your overview of export shipments is the stuff of myth. Growth Instigator: From supporting product registrations to crunching monthly stats, you help the team grow stronger, smarter, and more unstoppable than ever. Who You Are Export Aficionado: You bring at least 3 years of export adventure and a passport full of experience. Previous experience with the US and Chinese markets is a plus. Customer Hero: Customers rave about your service, and you love making their day. Independence Incarnate: You set your own pace, pick your priorities, and thrive when the pressure is on. Team Spirit: You make the workplace a little brighter, a little friendlier, and a whole lot more fun. Linguistic Prodigy: German and English are your playgrounds—and you play to win. Digital Dynamo: SAP (SD/MM), Business Warehouse, and MS Office? You wield them like digital superpowers. Eagle-Eyed Innovator: You see trouble before it starts, jump into action, and keep the show running. Our Culture: Where Wow Happens Create Wow : We’re obsessed with smart, dazzling solutions, whether navigating SAP, analyzing business data, or optimizing export processes. You tackle every challenge with creativity, celebrate achievements, and help drive our team’s global success. Everyone Hero: No lone wolves here—collaboration is our superpower. Nourish Others: We lift each other up by sharing our time, expertise, and encouragement—because when we help others grow, our whole team thrives. Take Responsibility: We own our actions, support each other, and make choices that are good for people and planet—finding smarter, greener ways to get our foods around the world. Want a job that never bores, always amazes, and makes you the secret engine of a truly global adventure? Join Hero, and let’s break the mold—one epic export at a time Please be aware that we don't work with recruitment agencies for this position.