Quality Assurance Senior Analyst

The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...

Position Responsibilities: Review and validate New issue requests, communicate inquiries and additional information to RGO.Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts and underwritersCollaborate with other Manulife teams to complete set-up requestInitiate billing, publications...

The Manager, Solution Quality Assurance and Governance will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Global Risk mission and vision. The role will be responsible for delivering a range of functional capabilities, including but not limited to performance optimization,...

The Manager, Solution Quality Assurance and Governance will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Global Risk mission and vision. The role will be responsible for delivering a range of functional capabilities, including but not limited to performance optimization,...

Position ResponsibilitiesEnsure optimal performance, availability, and reliability of AEM environments (Author, Publisher, Dispatcher).Provide expert-level troubleshooting and support during deployments, upgrades, and testing cycles.Collaborate with vendor-managed services and internal infrastructure teams for SSL certificate renewals, patching, and system...

The Data Governance Analyst is responsible for enabling and governing the adoption of the data governance capabilities within the Azure Purview, Informatica CDGC and CDQ and beyond. In collaboration with the Platform Engineer Team, Advance Analytics Team, Business Stakeholders within US and globally, the incumbent must have a passion for how data can be...

We’re looking for a Analyst, GWAM Operational Resilience to join our Governance Risk and Compliance team at MBPS. In this role, you are responsible in developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and...

We are seeking a Service Delivery Analyst who will play a crucial role in ensuring the reliability of our IT services through effective monitoring and continuous improvement. The successful candidate will collaborate with leaders in infrastructure engineering, product development, operations, and application support to configure and enhance service...

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no...

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no...