Senior Technical Documentation Specialist
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We are looking for a Senior Technical Documentation Specialist to join our Product Management & Documentation team. Based in Zollikofen, Bern, you will work closely with colleagues across our Zollikofen and Berlin offices
If you have a strong understanding of products, users, and markets, and know how to deliver the right technical information in the right format at the right time, we'd love to hear from you
Flexible working hours and hybrid working options
40-hour work week and 5 weeks of annual leave with additional half-days off on select holidays
Modern, centrally located office right next to Zollikofen railway station
Free parking
Regular team events, such as ski weekends and after-work gatherings
Open, collaborative culture where colleagues support each other and ideas are welcome
Attractive employee benefits and pension plans
Responsibility for creating, maintaining and continuously developing technical product and customer documentation for our products in Switzerland and Germany throughout the entire product lifecycle
Continuous improvement of documentation quality as well as identification of opportunities for automation and optimization
Creation of user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content
Creation and maintenance of technical graphics, process illustrations and visual documentation content
Development of documentation concepts for different products, markets and use cases, as well as further development of documentation standards
Ensuring that regulatory and market-specific requirements for product documentation are met
Analysis of customer feedback, support requests and product feedback to identify and close documentation gaps
Several years of experience in technical documentation, ideally in an international B2 B environment, including the creation of technical product and customer documentation for hardware and software products
Alternatively, a degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification
Strong technical understanding and the ability to present complex topics in a clear, structured way
Very good knowledge of Adobe In Design, Atlassian Confluence and Jira, including Service Management, as well as experience with AI tools
Experience in creating graphical and visual documentation content
Understanding of regulatory requirements, applicable standards and market-specific requirements for technical product documentation
Very good written and spoken English skills; German language skills are an advantage
Robin Kaufmann, Human Resources, ,
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