Senior IT Service and Support Engineer 80-100%
Vor 7 Tagen
The Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of internal and external meetings and live events, demonstrating proficiency in related technologies and commitment to customer satisfaction. The holder of this role provides support to our top executives (ExCo), the CEO Office and the Board of Directors for all technical issues. What you will do Act as the subject matter experts in providing top-tier IT support to our internal clientele that spans across the breadth of our Corporate Centre. Resolve intricate IT challenges and service requests, capitalizing on a deep understanding of our product, service, and support policy landscape. diagnosing and troubleshooting multifaceted problems, which necessitates Comprehensive management of the technical side of internal and external meetings and live events, including coordinating and overseeing the technical aspects of advanced live events, demonstrating exceptional professionalism, reliability, and creativity under high-pressure situations. With a keen eye for the latest audio-visual trends, they constantly innovate to elevate our event experiences. Interact with all levels of staff, including ExCo and Board members Be part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents. Deliver excellent customer service and treat every customer request, irrespective of the requester's position within the organization, with the same degree of urgency and importance. Manage the incident management process by efficiently handling incoming service requests, consistently meeting or exceeding service level expectations. This diligence helps to drive customer satisfaction by providing precise, articulate information through written and verbal communication channels while maintaining a strong focus on customer needs. Promote a culture of continuous learning and improvement within the team What you bring A high degree of technical acumen and experience. Ability to stay abreast on the latest IT trends and enhance team capability through cross-training. In-depth knowledge of: Windows OS (Windows 11) Mac OS M365 Suite PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices (iOS, Android) Network infrastructure Proficiency in the use and support of diverse meeting technologies, including but not limited to vMix, and extends to managing the hardware and software aspects of advanced meeting rooms. A high level of professionalism and etiquette. Dedication to team success, resilience, and adaptability is pivotal to maintaining our high standards of IT service delivery within the organization. Customer focused with a passion and drive for customer satisfaction and delivering business values Passionate and calm way of dealing with VIP incidents / requests Ability for standby services 7X24 (Platinum User support) Proficiency in English and German required
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Senior IT Service and Support Engineer 80-100%
vor 1 Woche
Zürich, Schweiz Zurich 56 Company Ltd VollzeitSelect how often (in days) to receive an alert: Senior IT Service and Support Engineer 80-100% 128602 The Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT...
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Senior IT Service and Support Engineer 80-100%
vor 3 Wochen
Zürich, Schweiz Zurich Insurance Company VollzeitThe Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of...
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Senior IT Service and Support Engineer 80-100%
vor 2 Wochen
Zürich, Schweiz Zurich Insurance Company VollzeitThe Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of...
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Senior IT Service and Support Engineer 80-100
vor 2 Wochen
Zürich, Zürich, Schweiz Zürich Versicherungs-Gesellschaft AG Vollzeit CHF 80'000 - CHF 100'000 pro JahrThe Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of...
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IT Service
vor 1 Woche
Zürich, Schweiz RM IT Professional Resources AG VollzeitIT Service & Support Engineer vacancy for Zürich-based company in the Insurance & Re-insurance sector.Your tasks:As a part of IT service team you will actively participate in providing IT Support services across our globally operating office. You will provide teams support for home workersProvice loan equipment serviceParticipate in stock management and...
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IT Service
vor 1 Woche
Zürich, Schweiz RM IT Professional Resources AG VollzeitIT Service & Support Engineer vacancy for Switzerland-based company in the Insurance & Re-insurance sector Your tasks : As a part of IT service team you will actively participate in providing IT Support services across our globally operating office. You will provide teams support for home workers Provice loan equipment service Participate in stock management...
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Senior IT Service
vor 1 Woche
Zürich, Schweiz Zurich 56 Company Ltd VollzeitA leading European company in Zurich is seeking a Senior IT Service and Support Engineer to deliver exceptional IT support across the organization. The role involves resolving complex IT issues and ensuring high customer satisfaction while working directly with executives. Ideal candidates should have strong technical knowledge, proficiency in multiple...
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IT Service
vor 1 Woche
Zürich, Schweiz Talentify VollzeitIT Service & Support EngineerWe are looking for an IT Server & Support Engineer to join a dynamic team that provides high-quality technical assistance within a corporate environment. This role is based at the company’s headquarters in Zurich and focuses on delivering exceptional customer service and IT support to employees onsite and remotely.Description...
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Senior IT Support Engineer for VIP Execs
Vor 5 Tagen
Zürich, Schweiz Zurich VollzeitA leading insurance firm in Zürich seeks a Senior IT Service and Support Engineer to provide top-tier IT support across the organization. This role involves managing complex IT issues, supporting executive teams, and ensuring high-quality service delivery. The ideal candidate will have a strong technical background, excellent customer service skills, and...
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Zürich, Schweiz Siemens VollzeitService- and Project Engineer: IT/OT Networks 80–100% Join to apply for the Service- and Project Engineer: IT/OT Networks 80–100% role at Siemens. Dein neues Aufgabenfeld Planung, Implementierung und Beratung von IT/OT-Infrastrukturen in industriellen Umgebungen Planung von industriellen Netzwerken und Sicherstellung der Systemverfügbarkeit...
